Conflict Management and De-Escalation Skills Reviews

Very informative, a good mix of content and participation to keep everyone involved!

Really good course with super delivery

Very engaging and interactive training, useful not just in the working environment but also outside work

Overall very happy with the course.

Very interesting programme gained great knowledge.

Was not expecting to have enjoyed the course as much.

The training was exactly as I expected that it should be, interactive, relative and informative to the service that we offer. Overall presentation was excellent!

The course was very good. II didn't expect to be given as many tools to de-escalate a situation and am very happy that depending on the situation, I can chose a model to follow.

Covered a vast area of information, very well presented and communicated

I would like to see this course extended into a 2 day delivery. With the 2nd day being one where practical experience is an option with role related exercises and hands on feedback from trainers. However information provided on the day was excellent.