Conflict Management and De-Escalation Skills reviews

4.8 (331 reviews)
AI summary of reviews

The trainer’s real-world experience anchors clear, calm and engaging teaching, with relatable examples that help attendees understand conflict, de-escalation and managing aggression. They value the interactive format, including videos, breakout discussions, scenarios and opportunities to share experiences, alongside practical techniques that transfer directly to demanding workplace roles and build confidence. Materials and explanations are easy to follow; some attendees would welcome more in-person role-play for additional practice.

Trainer expertisePractical techniquesInteractive delivery

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Showing 91–100 of 285 reviews (5 star)

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Genuinely very interesting and informative session, would recommend!

Damon B · 17 Jun 2025
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Very informative training course and very applicable to my current job as a planning enforcement officer. The other participants added greatly to the quality of course (no conflict or violence). All previous responses cover my very positive experience of this on-line course.

Timothy W · 29 May 2025
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Good course, alot of information but very informative

Dean D · 21 May 2025
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Thank you for the knowledge gained.

Witness M · 29 Apr 2025
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Very informative, a good mix of content and participation to keep everyone involved!

Jasmin C · 28 Apr 2025
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Really good course with super delivery

Barry G · 28 Apr 2025
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Very engaging and interactive training, useful not just in the working environment but also outside work

Santa K · 28 Apr 2025
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Overall very happy with the course.

Jim B · 28 Apr 2025
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Very interesting programme gained great knowledge.

Sarah K · 28 Apr 2025
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Great interactive training session. Excellent short videos and real-life examples from the trainer.

Jillian B · 28 Apr 2025
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