Conflict Management and De-Escalation Skills Reviews

Enjoyed it .

Very Good course

Overall it was a very enjoyable and interactive course. I would recommend it to anyone in a job that could face conflict.

Excellent

Very informative course. Thom excellent.

Very useful practical course, print out notes would be good

Lots of interesting and relevant theory on how to manage conflict

Glad we got ths training

Thom is a great instructor. I felt at ease and able to speak out to the group. The breaks during the day helped me concentrate

Thanks Thom, Great course, I learned plenty of tips