Conflict Management and De-Escalation Skills Reviews

Thank you Tom for a very informative and enjoyable day

Really enjoyed the day- great overview of communication and application of skills to management conflict

Great material and examples. Enjoy your stories by way of explaining certain scenarios. John delivered the course really well. Overall I enjoyed this course and found it very beneficial for dealing with passengers in the channels.

Enjoyable and interesting course, well delivered and engaging.

From a customs officer perspective I believe this is essential training. This was time well spent with a trainer of the highest calibre.

Thank you again for ensuring my continued attention for the duration of the day. I did not expect to be able to stay engaged all day! Learned lots and will be able to apply professionally and personally.

When these skills are practiced they would relate to many day to day events and life situations

Thanks for a very informative and educational course

Very good experience , trainer was very good

Clear and concise. Very practical information given. Eye opener and good reminder of some things to think about