Conflict Management and De-Escalation Skills Reviews

Very happy.

Excellent

The tools I learned in this course are immensely helpful.

Really enjoyable. Sometimes this type of training can be very boring. A great trainer.

Tom was very patient and explained everything very well

Course was brilliant so informative got lots of ideas and information if I was to ever come into place in a difficult situation

Excellent

Some excellent systems that will be used in my work.

This is a really useful course and the skills learned will be very useful in work life but also in private lofe

Really good course that I will be able to use all the new information and skills in my day to day job working with the public