The trainer’s real-world experience anchors clear, calm and engaging teaching, with relatable examples that help attendees understand conflict, de-escalation and managing aggression. They value the interactive format, including videos, breakout discussions, scenarios and opportunities to share experiences, alongside practical techniques that transfer directly to demanding workplace roles and build confidence. Materials and explanations are easy to follow; some attendees would welcome more in-person role-play for additional practice.
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Showing 51–60 of 285 reviews (5 star)
John is an excellent trainer. Keeps the information relevant and very clear. Excellent course
Really good course. Really puts into perspective how little something have escalate or de-escalate a situation
Overall it was a very enjoyable and interactive course. I would recommend it to anyone in a job that could face conflict.
Very useful practical course, print out notes would be good