Conflict Management and De-Escalation Skills Reviews

Really good course. Really puts into perspective how little something have escalate or de-escalate a situation

Enjoyed it .

Very Good course

Overall it was a very enjoyable and interactive course. I would recommend it to anyone in a job that could face conflict.

Excellent

Very useful practical course, print out notes would be good

Very informative course. Thom excellent.

Lots of interesting and relevant theory on how to manage conflict

Glad we got ths training

Thom is a great instructor. I felt at ease and able to speak out to the group. The breaks during the day helped me concentrate