Conflict Management and De-Escalation Skills Reviews

I thought the scenarios with role play at the end was not very effective - this would have been more useful to people who are not dealing with conflict on a daily basis.

Very informative and well delivered

Very good presentation. some helpful tips in dealing with conflict. John spoke very well.

excellent course

Good course worth doing

Very informative course, thanks you. The tutor told us that we would get a copy of the presentation, I look forward to reading over it again. Thank you

Course was online so question of Venue is not really applicable. Course was informative, well presented and relevant.