Conflict Management and De-Escalation Skills reviews

4.8 (324 reviews)
AI summary of reviews

The trainer’s real-world experience anchors clear, calm and engaging teaching, with relatable examples that help attendees understand conflict, de-escalation and managing aggression. They value the interactive format, including videos, breakout discussions, scenarios and opportunities to share experiences, alongside practical techniques that transfer directly to demanding workplace roles and build confidence. Materials and explanations are easy to follow; some attendees would welcome more in-person role-play for additional practice.

Trainer expertisePractical techniquesInteractive delivery

Generated from recent reviews; may not reflect every review

Showing 71–80 of 341 reviews

Sort by

Thank ls for providing this course. I would appreciate you sending on the course notes as the material is so important

Ciara F · 01 Dec 2025
Helpful review?YesNo
Report review

Very useful course to solve difficult situations.

Horacio P · 19 Nov 2025
Helpful review?YesNo
Report review

I liked that the entire course had a lot of active participation and time to share experiences. Great use of video

Shonagh G · 18 Nov 2025
Helpful review?YesNo
Report review

Thom was excellent

John D · 18 Nov 2025
Helpful review?YesNo
Report review

The course was interactive and interesting. Full of useful skills that can be applied to different scenarios. Robert was a great instructor, keeping the group engaged and motivated throughout.

Camilla T · 12 Nov 2025
Helpful review?YesNo
Report review

A very good course

Olawale T · 12 Nov 2025
Helpful review?YesNo
Report review

Really good course. Lots of information and relatable topics

Nicola T · 12 Nov 2025
Helpful review?YesNo
Report review

I'm very happy with the course plan, the way it was presented and the materials

Rodrigo L · 12 Nov 2025
Helpful review?YesNo
Report review

Good, practical and easily transferable techniques.

Helen C · 11 Nov 2025
Helpful review?YesNo
Report review

Enjoyable course. Trainer was friendly to deal with on a tough topic

Raedan D · 11 Nov 2025
Helpful review?YesNo
Report review