Conflict Management and De-Escalation Skills Reviews

Very good and informative course. Lots to take forward and add to my toolbox. Thanks very much John.

Overall excellent

Very interesting course and i felt the time flew. Again John was very engaging and had very interesting stories.

I enjoyed the overall presentation, I have taken a number of points away which I hope will help me in my role

A very informative afternoon

Excellent training, and very personable trainer