Conflict Management and De-Escalation Skills reviews

4.8 (331 reviews)
AI summary of reviews

The trainer’s real-world experience anchors clear, calm and engaging teaching, with relatable examples that help attendees understand conflict, de-escalation and managing aggression. They value the interactive format, including videos, breakout discussions, scenarios and opportunities to share experiences, alongside practical techniques that transfer directly to demanding workplace roles and build confidence. Materials and explanations are easy to follow; some attendees would welcome more in-person role-play for additional practice.

Trainer expertisePractical techniquesInteractive delivery

Generated from recent reviews; may not reflect every review

Showing 71–80 of 348 reviews

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Lots of interesting and relevant theory on how to manage conflict

Ian E · 02 Dec 2025
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Glad we got ths training

Ciara O · 01 Dec 2025
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Thom is a great instructor. I felt at ease and able to speak out to the group. The breaks during the day helped me concentrate

Aisling C · 01 Dec 2025
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Thanks Thom, Great course, I learned plenty of tips

Hugh M · 01 Dec 2025
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Thank ls for providing this course. I would appreciate you sending on the course notes as the material is so important

Ciara F · 01 Dec 2025
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Very useful course to solve difficult situations.

Horacio P · 19 Nov 2025
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I liked that the entire course had a lot of active participation and time to share experiences. Great use of video

Shonagh G · 18 Nov 2025
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Thom was excellent

John D · 18 Nov 2025
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The course was interactive and interesting. Full of useful skills that can be applied to different scenarios. Robert was a great instructor, keeping the group engaged and motivated throughout.

Camilla T · 12 Nov 2025
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A very good course

Olawale T · 12 Nov 2025
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