Conflict Management and De-Escalation Skills reviews

4.8 (341 reviews)
AI summary of reviews

The trainer’s real-world experience anchors clear, calm and engaging teaching, with relatable examples that help attendees understand conflict, de-escalation and managing aggression. They value the interactive format, including videos, breakout discussions, scenarios and opportunities to share experiences, alongside practical techniques that transfer directly to demanding workplace roles and build confidence. Materials and explanations are easy to follow; some attendees would welcome more in-person role-play for additional practice.

Trainer expertisePractical techniquesInteractive delivery

Generated from recent reviews; may not reflect every review

Showing 71–80 of 358 reviews

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Excellent

Thomas L · 10 Dec 2025
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Well structured, good trainer

Eugene O · 10 Dec 2025
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Very informative course. Thom excellent.

Paula W · 03 Dec 2025
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Very useful practical course, print out notes would be good

Barry H · 03 Dec 2025
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Well worth attending and will come in very useful.

David L · 03 Dec 2025
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Well run course, I believe will be of benefit.

Andrew B · 03 Dec 2025
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Overall enjoyable and informative, not all totally relevant at the latter end of the day but useful from a oersonal perspective.

Andrea W · 03 Dec 2025
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Lots of interesting and relevant theory on how to manage conflict

Ian E · 02 Dec 2025
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Glad we got ths training

Ciara O · 01 Dec 2025
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Thom is a great instructor. I felt at ease and able to speak out to the group. The breaks during the day helped me concentrate

Aisling C · 01 Dec 2025
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