Conflict Management and De-Escalation Skills reviews

4.8 (341 reviews)
AI summary of reviews

The trainer’s real-world experience anchors clear, calm and engaging teaching, with relatable examples that help attendees understand conflict, de-escalation and managing aggression. They value the interactive format, including videos, breakout discussions, scenarios and opportunities to share experiences, alongside practical techniques that transfer directly to demanding workplace roles and build confidence. Materials and explanations are easy to follow; some attendees would welcome more in-person role-play for additional practice.

Trainer expertisePractical techniquesInteractive delivery

Generated from recent reviews; may not reflect every review

Showing 61–70 of 358 reviews

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The course was excellent, the content was above expectation and Tom was a brilliant facilitator.

Olivia F · 20 Mar 2026
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Would like to have this kind of training mandatory for social and youth workers

Rene M · 20 Mar 2026
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Brilliant course thank you so much

Melissa S · 19 Mar 2026
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Brilliant overall experience

Darragh B · 18 Mar 2026
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“

John is an excellent trainer. Keeps the information relevant and very clear. Excellent course

Aisling C · 26 Feb 2026
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N/A

Sarah H · 25 Feb 2026
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“

Really good course. Really puts into perspective how little something have escalate or de-escalate a situation

Sarah K · 25 Feb 2026
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“

Enjoyed it .

Anthony M · 30 Jan 2026
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Very Good course

Paul B · 29 Jan 2026
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Overall it was a very enjoyable and interactive course. I would recommend it to anyone in a job that could face conflict.

Alannah M · 10 Dec 2025
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