The trainer’s real-world experience anchors clear, calm and engaging teaching, with relatable examples that help attendees understand conflict, de-escalation and managing aggression. They value the interactive format, including videos, breakout discussions, scenarios and opportunities to share experiences, alongside practical techniques that transfer directly to demanding workplace roles and build confidence. Materials and explanations are easy to follow; some attendees would welcome more in-person role-play for additional practice.
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Showing 61–70 of 348 reviews
Overall it was a very enjoyable and interactive course. I would recommend it to anyone in a job that could face conflict.
Very useful practical course, print out notes would be good
Well worth attending and will come in very useful.
Well run course, I believe will be of benefit.
Overall enjoyable and informative, not all totally relevant at the latter end of the day but useful from a oersonal perspective.