Conflict Management and De-Escalation Skills reviews

4.8 (324 reviews)
AI summary of reviews

The trainer’s real-world experience anchors clear, calm and engaging teaching, with relatable examples that help attendees understand conflict, de-escalation and managing aggression. They value the interactive format, including videos, breakout discussions, scenarios and opportunities to share experiences, alongside practical techniques that transfer directly to demanding workplace roles and build confidence. Materials and explanations are easy to follow; some attendees would welcome more in-person role-play for additional practice.

Trainer expertisePractical techniquesInteractive delivery

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Showing 101–110 of 341 reviews

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Really good course that I will be able to use all the new information and skills in my day to day job working with the public

Sarah K · 18 Jun 2025
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Overall I really enjoyed this course and would defiantly recommend it to all coworkers.

Alannah M · 18 Jun 2025
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Genuinely very interesting and informative session, would recommend!

Damon B · 17 Jun 2025
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Very informative training course and very applicable to my current job as a planning enforcement officer. The other participants added greatly to the quality of course (no conflict or violence). All previous responses cover my very positive experience of this on-line course.

Timothy W · 29 May 2025
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Good course, alot of information but very informative

Dean D · 21 May 2025
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Online trainer simplified the course content punctuated with relevant examples from his own work experience. He used humour throughout which was good and effective.

Liam C · 21 May 2025
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Thank you for the knowledge gained.

Witness M · 29 Apr 2025
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Great interactive training session. Excellent short videos and real-life examples from the trainer.

Jillian B · 28 Apr 2025
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Very informative, a good mix of content and participation to keep everyone involved!

Jasmin C · 28 Apr 2025
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Really good course with super delivery

Barry G · 28 Apr 2025
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