Conflict Management and De-Escalation Skills reviews

4.8 (331 reviews)
AI summary of reviews

The trainer’s real-world experience anchors clear, calm and engaging teaching, with relatable examples that help attendees understand conflict, de-escalation and managing aggression. They value the interactive format, including videos, breakout discussions, scenarios and opportunities to share experiences, alongside practical techniques that transfer directly to demanding workplace roles and build confidence. Materials and explanations are easy to follow; some attendees would welcome more in-person role-play for additional practice.

Trainer expertisePractical techniquesInteractive delivery

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Showing 111–120 of 348 reviews

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Thank you for the knowledge gained.

Witness M · 29 Apr 2025
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Great interactive training session. Excellent short videos and real-life examples from the trainer.

Jillian B · 28 Apr 2025
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Very informative, a good mix of content and participation to keep everyone involved!

Jasmin C · 28 Apr 2025
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Really good course with super delivery

Barry G · 28 Apr 2025
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Very engaging and interactive training, useful not just in the working environment but also outside work

Santa K · 28 Apr 2025
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Overall very happy with the course.

Jim B · 28 Apr 2025
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Very interesting programme gained great knowledge.

Sarah K · 28 Apr 2025
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Was not expecting to have enjoyed the course as much.

Ger w · 24 Apr 2025
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The training was exactly as I expected that it should be, interactive, relative and informative to the service that we offer. Overall presentation was excellent!

Barbara T · 24 Apr 2025
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Overall an excellent coarse, well delivered and relevant to my work.

Charlie O · 24 Apr 2025
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