Conflict Management and De-Escalation Skills reviews

4.8 (341 reviews)
AI summary of reviews

The trainer’s real-world experience anchors clear, calm and engaging teaching, with relatable examples that help attendees understand conflict, de-escalation and managing aggression. They value the interactive format, including videos, breakout discussions, scenarios and opportunities to share experiences, alongside practical techniques that transfer directly to demanding workplace roles and build confidence. Materials and explanations are easy to follow; some attendees would welcome more in-person role-play for additional practice.

Trainer expertisePractical techniquesInteractive delivery

Generated from recent reviews; may not reflect every review

Showing 41–50 of 358 reviews

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Thom made the course very easy to follow and engage with. It gave me great skills to be able to complete my role.

Anastasia R · 11 May 2026
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Really relevant from our point of view to what we are dealing with on a daily basis.

Elaine N · 11 May 2026
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Informative and good interaction with other participants

Peter H · 08 May 2026
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“

Enjoyable course. Skills learned easily applicable

Aidan O · 08 May 2026
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Excellent course very informative

Liz B · 08 May 2026
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Engaging

Quam S · 08 May 2026
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Good and informative

Tom B · 08 May 2026
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Excellent Course, Tom was brillant and kept us all alert and entertained while learning. Thank you Tom.

Margaret O · 07 May 2026
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Very practical and informative. It made me think about my approach not just with external clients but how I need to adapt to situations internally

Ken C · 07 May 2026
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trainer was very knowledgeable and interactive, gave great examples and procedures to follow

Paddy M · 23 Apr 2026
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