Conflict Management and De-Escalation Skills Reviews

I would highly recommend Thom for future courses.

Great day and enjoyable. Will certainly remember a lot of the course content

Brilliant

Great course,

I felt the course was very much geared towards a face to face enforcement role. Not all confrontations are face to face so an extra stem could have been added where observations couldn't be met. I hate leaving on a negative note as i really did enjoy the course. Many thanks

found the course very information and I think will help me better handle any future conflict situations

Very good and informative course. Lots to take forward and add to my toolbox. Thanks very much John.

Overall excellent

Very interesting course and i felt the time flew. Again John was very engaging and had very interesting stories.

I enjoyed the overall presentation, I have taken a number of points away which I hope will help me in my role