Conflict Management and De-Escalation Skills Reviews

I learned a lot and found the practical examples particularly helpful.

Good course overall and would recommend to colleagues. Apologies near the end , we had a power cut.

Thanks Tom. Keep up the good work. 10/10 Mary

Very happy.

Excellent

Well presented, good knowledge and relevant examples.

The tools I learned in this course are immensely helpful.

Really enjoyable. Sometimes this type of training can be very boring. A great trainer.

Tom was very patient and explained everything very well

More consumsr related for my job as opposed to field trips. I work at a visitor site therefore visitor setvices would be useful.