Conflict Management and De-Escalation Skills Reviews

I think this course could be extended into a longer 2 day course. With 2nd day being interactive and immersive. Some very valuable practical information provided. This was not your typical death by slide show training. It was factual and work related. should be a must attend for everyone.

Very well presented Interesting

Very enjoyable course, learned a lot and will take away valuable tools that will help me in my daily duties as a customs officer.

Thank you Thom for a terrific day of sharing, learning and reflection. Safe journey home!

The course was very informative and interesting especially the human behaviour elements. The break out rooms were a good idea allowing to interact with and hear from the other attendees who were in different sectors.

Really enjoyed the course. Break out rooms were interesting. Tom controlled the flow of the course very well.

Great course, delivered very well

Very user friendly , covered a lot but at the right speed . Great to know the trainer has real experience

Very enjoyable, Jon is a very good communicator with a wide breadth of knowledge on his subject.

Fun and informative course, enjoyed role play.