Conflict Management and De-Escalation Skills reviews

4.8 (324 reviews)
AI summary of reviews

The trainer’s real-world experience anchors clear, calm and engaging teaching, with relatable examples that help attendees understand conflict, de-escalation and managing aggression. They value the interactive format, including videos, breakout discussions, scenarios and opportunities to share experiences, alongside practical techniques that transfer directly to demanding workplace roles and build confidence. Materials and explanations are easy to follow; some attendees would welcome more in-person role-play for additional practice.

Trainer expertisePractical techniquesInteractive delivery

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Thom was very knowledgeable and engaging.

Elizabeth H · 01 Jul 2026
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Interesting, some good takeaway points.

Daniel M · 24 Jun 2026
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Better than I expected to be honest, a really useful course in our line of work, Thom made the course engaging and fun

Patrik S · 23 Jun 2026
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Excellent refresher training. Trainer is very experienced and the practical work was brilliant. Hope SFPA will have yea again.

Barry M · 22 Jun 2026
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Brilliantly delivered training with such an experienced and knowledgeable trainer.

Edward A · 04 Jun 2026
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Very interesting with good videos and explanations. Plenty of time to allow group to talk. Excellent delivery.

Irene C · 04 Jun 2026
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Very interesting and thoughtful course. The course was brilliant at reinforcing and adding to my tool box of dealing with difficulty clients.

ALAN D · 04 Jun 2026
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Really good

Andrew D · 04 Jun 2026
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Engaging, concise, covered the topic

Philip J · 04 Jun 2026
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I feel it's for a younger audience. I'm in my fifties and although I learned a few tips most of it is common sense

Eamon K · 04 Jun 2026
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