Conflict Management and De-Escalation Skills Reviews

Very good course which will be extremely useful in my role. Learned many new skills and approaches

Thank you Hope for a part 2 session

learnt how to deal with conflict in a different way. Gain knowledge of the problem with views to both sides.

It was a very good course. The only thing I would say was that I could have lost 20% content and done another practical session before lunch. Just a bit content heavy or add on another half hour practical of scenarios during the course

Great communication and valuable information.

Thoroughly enjoyed the course & it was delivered excellently aswell, thumbs up from me.

I enjoyed the course, the content is useful and makes you think about how you approach different scenarios and to be mindful of the language, tone and body language that we use.

I thought the scenarios with role play at the end was not very effective - this would have been more useful to people who are not dealing with conflict on a daily basis.

First helpful and realistic course I’ve been on in a long time.

Would definitely recommend and do again. Totally exceeded my expectations