Conflict Management and De-Escalation Skills reviews

4.8 (341 reviews)
AI summary of reviews

The trainer’s real-world experience anchors clear, calm and engaging teaching, with relatable examples that help attendees understand conflict, de-escalation and managing aggression. They value the interactive format, including videos, breakout discussions, scenarios and opportunities to share experiences, alongside practical techniques that transfer directly to demanding workplace roles and build confidence. Materials and explanations are easy to follow; some attendees would welcome more in-person role-play for additional practice.

Trainer expertisePractical techniquesInteractive delivery

Generated from recent reviews; may not reflect every review

Showing 11–20 of 358 reviews

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“

Overall, I thoroughly enjoyed the course and found it a great benefit to me in my role.

Catherine O · 14 Sep 2026
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“

Thomas provided us with great information and the delivery was excellent. Overall it was a very good training session and would highly recommend it to anyone who wants to learn and improve their knowledge in prevention and management of aggression and violence in the workplace.

Carlos G · 06 Jul 2026
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“

I enjoyed this course. It was very interactive and engaging.

donalt l · 02 Jul 2026
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“

Excellent content

Ciaran B · 02 Jul 2026
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Very interesting and useful. Great communication from trainer.

Ross O · 02 Jul 2026
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“

Excellent course

Catherine K · 02 Jul 2026
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“

Excellent & engaging trainer .

Alan P · 02 Jul 2026
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Really good. Very clear and easy to follow and good demonstration

Sharon P · 02 Jul 2026
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Really enjoyed the training

Kenneth M · 02 Jul 2026
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Great content and trainer.

Niamh D · 01 Jul 2026
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