Conflict Management and De-Escalation Skills Reviews

Tom was very patient and explained everything very well

More consumsr related for my job as opposed to field trips. I work at a visitor site therefore visitor setvices would be useful.

Course was brilliant so informative got lots of ideas and information if I was to ever come into place in a difficult situation

It covered every aspect of what we come across on a day to day basis.

Excellent

A very useful course that can be applied in all aspects of my role going forward.

Some excellent systems that will be used in my work.

This is a really useful course and the skills learned will be very useful in work life but also in private lofe

Really good course that I will be able to use all the new information and skills in my day to day job working with the public

Overall I really enjoyed this course and would defiantly recommend it to all coworkers.