The trainer’s real-world experience anchors clear, calm and engaging teaching, with relatable examples that help attendees understand conflict, de-escalation and managing aggression. They value the interactive format, including videos, breakout discussions, scenarios and opportunities to share experiences, alongside practical techniques that transfer directly to demanding workplace roles and build confidence. Materials and explanations are easy to follow; some attendees would welcome more in-person role-play for additional practice.
Generated from recent reviews; may not reflect every review
Showing 141–150 of 358 reviews
Very user friendly , covered a lot but at the right speed . Great to know the trainer has real experience
Very enjoyable, Jon is a very good communicator with a wide breadth of knowledge on his subject.
Fun and informative course, enjoyed role play.
great course, the course material was easily understood