Conflict Management and De-Escalation Skills reviews

4.8 (331 reviews)
AI summary of reviews

The trainer’s real-world experience anchors clear, calm and engaging teaching, with relatable examples that help attendees understand conflict, de-escalation and managing aggression. They value the interactive format, including videos, breakout discussions, scenarios and opportunities to share experiences, alongside practical techniques that transfer directly to demanding workplace roles and build confidence. Materials and explanations are easy to follow; some attendees would welcome more in-person role-play for additional practice.

Trainer expertisePractical techniquesInteractive delivery

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Showing 141–150 of 348 reviews

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excellent course, excellently presented

Stephen K · 15 Jan 2025
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Hang onto Thom, he's brilliant!

Michael M · 20 Dec 2024
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Scenario training is very good.

Donal M · 19 Dec 2024
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Very good course which will be extremely useful in my role. Learned many new skills and approaches

Brion G · 18 Dec 2024
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Thank you Hope for a part 2 session

Susanna W · 18 Dec 2024
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learnt how to deal with conflict in a different way. Gain knowledge of the problem with views to both sides.

Brian G · 18 Dec 2024
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It was a very good course. The only thing I would say was that I could have lost 20% content and done another practical session before lunch. Just a bit content heavy or add on another half hour practical of scenarios during the course

Raymond S · 18 Dec 2024
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Great communication and valuable information.

Rachel S · 17 Dec 2024
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Thoroughly enjoyed the course & it was delivered excellently aswell, thumbs up from me.

Derek H · 04 Dec 2024
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I enjoyed the course, the content is useful and makes you think about how you approach different scenarios and to be mindful of the language, tone and body language that we use.

Áine O · 04 Dec 2024
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