Search Results (We have found 38 results that match your search)
Sort by:
- Managing Suicidal Customer Conversations, run by Helen Pettifer Training Ltd
- Having difficult and serious customer conversations about suicide can be upsetting for all concerned.. A confident, compassionate and considered response during these conversations can make the individual feel visible, valued and listened to.
- Duration:
- 3.5 Hours
- Locations:
- Aylesbury
- Supporting Vulnerable Customers, run by Helen Pettifer Training Ltd
- A 1-day course to challenge assumptions and build confidence in how to identify, respond and support vulnerable customers. Through insight, shared experience and case studies the training will better equip customer-facing teams to deal with customer
- Duration:
- 1 Day
- Locations:
- Aylesbury
- Level 1 Award in Customer Service , run by Realise
- The course is ideal for someone looking to improve their communication and customer service skills as well as increasing their chances of employment in this area..
- Duration:
- 1 Week
- Locations:
- Rochdale, Blackpool, Bolton, Bradford, Bury, Harrogate, Huddersfield, Hull, Liverpool, London, Oldham, Rochdale, Selby, Sheffield, Stockport
- Supporting Customers Through Bereavement and Terminal Illness, run by Helen Pettifer Training Ltd
- Whatever the circumstances, the death of a loved one can be heartbreaking and challenging. It impacts individuals in different ways.. This half-day training course provides an understanding of how bereavement may impact customers and how they engag
- Duration:
- 3.5 Hours
- Locations:
- Aylesbury
- Reception and Telephony Skills, run by Cosensa Learning and Development
- This course is designed to assist delegates to create the right first impressions for all visitors and callers. Delegates will be shown how to master the essential communication skills to ensure clients and other visitors receive a professional,
- Duration:
- 1 Day
- Locations:
- Aberdeen, Belfast, Birmingham, Cumbria, Edinburgh, Glasgow, Inverness, Leeds, Liverpool, London, Manchester, Newcastle Upon Tyne, Stirling
- Supporting Customers Facing Financial Difficulty , run by Helen Pettifer Training Ltd
- Being in a position of financial difficulty is a major cause of stress, especially when tough decisions like ‘heat or eat’ become necessary.. This half-day training course explores the causes pushing more people into financial difficulty and the im
- Duration:
- 3.5 Hours
- Locations:
- Aylesbury
- Equality, Diversity and Inclusion , run by Helen Pettifer Training Ltd
- In a multicultural world, where our communities and workplaces are diverse, understanding and embracing EDI is not just a moral imperative but also a strategic advantage..
- Duration:
- 1 Day
- Locations:
- Aylesbury
- Locations:
- ., Bridgend, Cardiff, Carmarthen, Newport, Pontyclun, Worcester , Ystrad Mynach
- Customer Service Skills , run by Cosensa Learning and Development
- Customer service is the cornerstone of a solid, thriving business. In commercial business terms, it costs up to thirty times more to get a new customer than it does to service and maintain the satisfaction and loyalty of existing ones.
- Duration:
- 1 Day
- Locations:
- Aberdeen, Belfast, Birmingham, Cumbria, Edinburgh, Glasgow, Inverness, Leeds, Liverpool, London, Manchester, Newcastle Upon Tyne, Stirling
- Delivering a Quality Customer Experience, run by Supportive Solutions
- This customer experience course will ensure delegates understand the fundamental approaches to customer experience, and through useful, practical examples, will be able to identify the best strategies to employ..
- Duration:
- 1 Day
- Locations:
- Bonnybridge