Search Results (We have found 38 results that match your search)
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- Introduction to Customer Care, run by Chartered Insurance Institute (CII)
- This insightful course will show delegates just how important great customer service is and how to deliver it..
- Duration:
- 1 Day
- Locations:
- Belfast, Birmingham, Bristol, Doncaster, Edinburgh, Glasgow, Haywards Heath, Leeds, Leicester, London, Manchester, Newcastle, Norwich, York
- Alternative Dispute Resolution and Complaints Management, run by London Business Training & Consulting (LBTC)
- Agenda:. Introduction to Dispute ResolutionArbitrationNegotiating Solutions to DisputesMediationOther Dispute Resolution MechanismsMain components of a Complaints Management ProcessWhat Customers Look for When They ComplainPeople IssuesSkills and Be
- Duration:
- 2 Weeks
- Locations:
- Dubai, London
- Telephone Techniques for Service Excellence, run by Reed Learning
- Our Telephone Techniques for Service Excellence course is highly practical for any frontline staff wanting to improve their telephone communication skills using state-of-the-art telephone coaching equipment..
- Duration:
- 0.5 Days
- Locations:
- Birmingham, Bournemouth, Brighton, Bristol, Cardiff, Coventry, Croydon, Surrey, Edinburgh, Exeter, Glasgow, JL&P, London, Manchester, Newcastle Upon Tyne, Norwich, Richmond, Surrey, Scunthorpe, Staines, Middlesex, Uxbridge, Middlesex, Warrington
- Customer Service Excellence, run by Reed Learning
- Our Customer Service Excellence course is for customer-facing, front-line and support staff, whose actions can have a significant impact on their company’s reputation and success..
- Locations:
- Birmingham, Bournemouth, Brighton, Bristol, Cardiff, Coventry, Croydon, Surrey, Edinburgh, Exeter, Glasgow, JL&P, London, Manchester, Newcastle Upon Tyne, Norwich, Richmond, Surrey, Scunthorpe, Staines, Middlesex, Uxbridge, Middlesex, Warrington
- Managing Difficult and Demanding Customers, run by Reed Learning
- Our Managing Difficult And Demanding Customers course is for anyone who has to maintain professional customer service when dealing with difficult customers, either face-to-face or on the phone..
- Duration:
- 0.5 Days
- Locations:
- Birmingham, Bournemouth, Brighton, Bristol, Cardiff, Coventry, Croydon, Surrey, Edinburgh, Exeter, Glasgow, JL&P, London, Manchester, Newcastle Upon Tyne, Norwich, Richmond, Surrey, Scunthorpe, Staines, Middlesex, Uxbridge, Middlesex, Warrington
- Vulnerability Workshop, run by Helen Pettifer Training Ltd
- Why vulnerability must be a business focusMore Than Meets the Eye activityUnderstanding customersCircumstancesImpactsChallengesNeedsProviding support and recognising gapsNext steps and accountability.
- Duration:
- 3 Hours
- Locations:
- Aylesbury
- Level 1 Award in Customer Service (Hospitality), run by Realise
- Are you looking to kick start or develop your career in the hospitality sector? Join our Customer Service in the Hospitality Industry Level 1 course and progress your career with everything you need to take that next step..
- Duration:
- 9 Days
- Locations:
- Rochdale, Blackpool, Bolton, Bradford, Bury, Harrogate, Huddersfield, Hull, Liverpool, London, Oldham, Rochdale, Selby, Sheffield, Stockport
- Maximising Incoming Business, run by Maguire Training
- Delegates will learn how to make the most of every incoming business opportunity. If your job is to deal professionally with incoming customer calls, whether in a sales, reception or customer service role,
- Duration:
- 1 Day
- Locations:
- Bristol, Mansfield, N/A, United Kingdom, Uxbridge