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- Alternative Dispute Resolution and Complaints Management, run by London Business Training & Consulting (LBTC)
- Agenda:. Introduction to Dispute ResolutionArbitrationNegotiating Solutions to DisputesMediationOther Dispute Resolution MechanismsMain components of a Complaints Management ProcessWhat Customers Look for When They ComplainPeople IssuesSkills and Be
- Duration:
- 2 Weeks
- Locations:
- Dubai, London
- Telephone Techniques for Service Excellence, run by Reed Learning
- Our Telephone Techniques for Service Excellence course is highly practical for any frontline staff wanting to improve their telephone communication skills using state-of-the-art telephone coaching equipment..
- Duration:
- 0.5 Days
- Locations:
- Birmingham, Bournemouth, Brighton, Bristol, Cardiff, Coventry, Croydon, Surrey, Edinburgh, Exeter, Glasgow, JL&P, London, Manchester, Newcastle Upon Tyne, Norwich, Richmond, Surrey, Scunthorpe, Staines, Middlesex, Uxbridge, Middlesex, Warrington
- Customer Service Excellence, run by Reed Learning
- Our Customer Service Excellence course is for customer-facing, front-line and support staff, whose actions can have a significant impact on their company’s reputation and success..
- Locations:
- Birmingham, Bournemouth, Brighton, Bristol, Cardiff, Coventry, Croydon, Surrey, Edinburgh, Exeter, Glasgow, JL&P, London, Manchester, Newcastle Upon Tyne, Norwich, Richmond, Surrey, Scunthorpe, Staines, Middlesex, Uxbridge, Middlesex, Warrington
- Managing Difficult and Demanding Customers, run by Reed Learning
- Our Managing Difficult And Demanding Customers course is for anyone who has to maintain professional customer service when dealing with difficult customers, either face-to-face or on the phone..
- Duration:
- 0.5 Days
- Locations:
- Birmingham, Bournemouth, Brighton, Bristol, Cardiff, Coventry, Croydon, Surrey, Edinburgh, Exeter, Glasgow, JL&P, London, Manchester, Newcastle Upon Tyne, Norwich, Richmond, Surrey, Scunthorpe, Staines, Middlesex, Uxbridge, Middlesex, Warrington
- Vulnerability Workshop, run by Helen Pettifer Training Ltd
- Why vulnerability must be a business focusMore Than Meets the Eye activityUnderstanding customersCircumstancesImpactsChallengesNeedsProviding support and recognising gapsNext steps and accountability.
- Duration:
- 3 Hours
- Locations:
- Aylesbury
- Complaints Handling & Investigation Management, run by La Touche Training
- Are complaints being handled professionally and appropriately in your organisation? Is poor complaint handling leading to long, drawn out investigations where there was potential to diffuse the complaint at the offset?.
- Duration:
- 1 Day
- Locations:
- Ireland, Tbc
- Level 1 Award in Customer Service (Hospitality), run by Realise
- Are you looking to kick start or develop your career in the hospitality sector? Join our Customer Service in the Hospitality Industry Level 1 course and progress your career with everything you need to take that next step..
- Duration:
- 9 Days
- Locations:
- Rochdale, Blackpool, Bolton, Bradford, Bury, Harrogate, Huddersfield, Hull, Liverpool, London, Oldham, Rochdale, Selby, Sheffield, Stockport
- Maximising Incoming Business, run by Maguire Training
- Delegates will learn how to make the most of every incoming business opportunity. If your job is to deal professionally with incoming customer calls, whether in a sales, reception or customer service role,
- Duration:
- 1 Day
- Locations:
- Bristol, Mansfield, N/A, United Kingdom, Uxbridge