Level 2 Certificate in Customer Service Reviews

The course was enjoyable and informative. The course tutor engaged all attendees in different ways which was an effective way to manage everybody. At times, it was quite slow and could have been completed more quickly than the time allocated.

Alan has been an absolutely wonderful course leader and teacher, I have nothing but positive things to say about him. The way he teaches and explains things is effective and informative and shows his knowledge of the given material. Although I am saddened this study period is coming to a close, I am looking forward to what opportunities are ahead.

Very good, would learn again.

Alan was a great teacher explained every part of the workbook in detail

Very happy to have been a part of this course. I feel well prepared for placement/ further customer service roles. Alan was a great tutor thank you!

I really enjoyed the course, it was informative and engaging. At times the pacing was a bit slow and confusing, however the trainer was very helpful.

the session was well organised, engaging, and informative. the trainer explained the content clearly and used relevant examples that made the learning easy to understand and apply in real customer service situation. I found the session very useful and enjoyable.

The course was interest and very valuable for the Journey ahead in customer service environment. the Tutors were amazing for the whole training process , however for the course topic is repeating and the length of the course should be based on the classroom knowledge and skills.

I enjoyed this course and learned alot, and refreshed alot of my skills.

GREAT LESSONS GAVE ME THE KNOWLEDGE AND UNDERSTAND I NEEDED TO WORK AS A GREAT CUSTOMER SERVICE