Attendees particularly value the approachable, knowledgeable trainers, who explain concepts clearly, adapt to learners’ needs and use group activities, practical examples and discussion to keep sessions engaging. They say the course builds confidence in handling enquiries, complaints and difficult situations, while showing how customer service operates across organisations and preparing them for work. The course materials support understanding and revision. Some attendees find the content repetitive or the pace slow.
Generated from recent reviews; may not reflect every review
Showing 1–10 of 214 reviews
Really happy with the service given and happy do another course here
I wouldnt change anything the service was absolutely brilliant.
Happy with the course content as it was very relevant to my progression in customer service.
Very enjoyable course overall and was presented by the tutor very well.
Other then that the course was great, I learned a lot from the people and the sessions.
Carrie made the course enjoyable. Really needs a pay raise