Level 2 Certificate in Customer Service Reviews

Overall very happy with the course, enjoyed it more than I thought I would

The course has been good, excellent balance of getting things done and activities/fun. Alan has been very friendly and encouraging.

This was an engaging and informative session. I appreciated the combination of theory and practical activities, which helped me understand customer service in healthcare. The trainer was approachable and knowledgeable, and I feel more confident about applying these skills in real-life situations. Some additional interactive practice would make future sessions even more beneficial.

Helpful and informative information given in the courses. The supervisors were patient and helpful. Would definitely recommend if you’re thinking in going into administration

The tutor is amazing 👏

Alan Donnelly was a great trainer

I have thoroughly enjoyed participating in this course and have learned a lot of valuable knowledge and information. Our course instructor, Alan Donnelly, conducted the course in an excellent manner by including valuable information, incorporating group activities and encouraging engagement which made the course very enjoyable. Overall I had a great experience

The course was very good and i learnt alot more about what the NHS does and what requirements that are needed. How to treat people if the are upset,disstressed

Alan is an amazing tutor who adapted in every way possible to meet our ends and made sure we understood everything clearly.

The course is a well-taught one which provides useful information about the subject.