Level 2 Certificate in Customer Service reviews

4.7 (190 reviews)
AI summary of reviews

Attendees particularly value the approachable, knowledgeable trainers, who explain concepts clearly, adapt to learners’ needs and use group activities, practical examples and discussion to keep sessions engaging. They say the course builds confidence in handling enquiries, complaints and difficult situations, while showing how customer service operates across organisations and preparing them for work. The course materials support understanding and revision. Some attendees find the content repetitive or the pace slow.

Supportive trainersPractical activitiesWorkplace preparation

Generated from recent reviews; may not reflect every review

Showing 1–10 of 193 reviews

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Very good

Liverpool
Jonathan J · 11 Sep 2026
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I really enjoy Stuart’s presenting style as it is much more engaging than simply writing from a PowerPoint.

Liverpool
Cristiano T · 11 Sep 2026
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Thank you Realise for the opportunity the course was amazing. I enjoyed the course.

Bradford
Peterlyne K · 31 Jul 2026
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Very informative and entertaining course that provided me with lots of key information regarding customer service. Very happy with my time spent here

Bradford
Edgars K · 31 Jul 2026
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The course was well informed and it covered extensive information relating to customer service.

Bradford
S. M · 31 Jul 2026
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I have a better understanding of customer service and how to improve a organisation in all aspects and look forward to using this moving forward

Bradford
Arron F · 31 Jul 2026
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I really enjoyed this customer service course and found it extremely valuable. I am very satisfied with the knowledge and skills I have gained throughout the training.

Bradford
Veronica G · 08 Jul 2026
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Overall, the course has been a very enjoyable experience and the learning material was easy to understand.

Bradford
Kristaps L · 08 Jul 2026
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The course was engaging, fun and gave me a better insight into the customer service

Bradford
Ethan Y · 08 Jul 2026
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Overall I found this course to be a worthy and worthwhile endeavour for learners who need help with learning the skills and knowledge needed to be successful in a customer service role.

Bradford
Lakeford H · 08 Jul 2026
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