Showing 11–20 of 201 reviews
Overall I found this course to be a worthy and worthwhile endeavour for learners who need help with learning the skills and knowledge needed to be successful in a customer service role.
It had overall good content for the course, the class room was disruptive due to other students talking too loud in class.
The course was delivered very well and I learnt a lot of new things.
I had a good time with the course, meeting the learners and the tutor and learning new things about the fundamentals of customer service.
This exceptional four-week training program perfectly combined advanced communication frameworks, structured de-escalation models, and operational problem-solving, significantly elevating my professional customer service performance in real life.
I enjoyed the opportunity to study here. Looking farward to have an interview and earn more experience along the way in life. I am also thinking of doing an apprentenship but I am still deciding.
The course was enjoyable and informative. The course tutor engaged all attendees in different ways which was an effective way to manage everybody. At times, it was quite slow and could have been completed more quickly than the time allocated.
Alan has been an absolutely wonderful course leader and teacher, I have nothing but positive things to say about him. The way he teaches and explains things is effective and informative and shows his knowledge of the given material. Although I am saddened this study period is coming to a close, I am looking forward to what opportunities are ahead.
Alan was a great teacher explained every part of the workbook in detail