Attendees particularly value the approachable, knowledgeable trainers, who explain concepts clearly, adapt to learners’ needs and use group activities, practical examples and discussion to keep sessions engaging. They say the course builds confidence in handling enquiries, complaints and difficult situations, while showing how customer service operates across organisations and preparing them for work. The course materials support understanding and revision. Some attendees find the content repetitive or the pace slow.
Generated from recent reviews; may not reflect every review
About this course
This qualification is aimed at learners who are new to the customer service sector and wish to improve their knowledge of this area resulting in the achievement of a nationally recognised qualification.
The qualification provides learners with the knowledge and understanding in customer service for learners who deal, or intend to deal, with customers on a daily basis as part of their job role and is applicable to a variety of work environments.
What you will learn
You will cover key topics such as:
- The principles of customer service
- Customer needs and expectations
- Responding to customers’ problems or complaints
- Interpersonal and team working skills
- Communicating effectively with customers
- Legislation which supports the customer service process
Recent reviews
Very informative and entertaining course that provided me with lots of key information regarding customer service. Very happy with my time spent here
The course was well informed and it covered extensive information relating to customer service.
I have a better understanding of customer service and how to improve a organisation in all aspects and look forward to using this moving forward