Level 2 Certificate in Customer Service

Description

This qualification is aimed at learners who are new to the customer service sector and wish to improve their knowledge of this area resulting in the achievement of a nationally recognised qualification.

The qualification provides learners with the knowledge and understanding in customer service for learners who deal, or intend to deal, with customers on a daily basis as part of their job role and is applicable to a variety of work environments.

What you will learn

You will cover key topics such as: 

  • The principles of customer service
  • Customer needs and expectations
  • Responding to customers’ problems or complaints
  • Interpersonal and team working skills
  • Communicating effectively with customers
  • Legislation which supports the customer service process

Further information

Realise
Provider:
Realise
Duration:
10 Days
Locations:
Rochdale, Blackpool, Bolton, Bradford, Bridlington, Bury, Feltham, Goole, Harrogate, Huddersfield, Hull, Liverpool, London, Oldham, Rochdale, Selby, Sheffield, Stockport

Contact Information

Realise

First Floor Cygnett House
1 Jenkin Road
Sheffield
S9 1AT

Credentials

Locations