Level 2 Certificate in Customer Service reviews

4.7 (183 reviews)
AI summary of reviews

Attendees particularly value the approachable, knowledgeable trainers, who explain concepts clearly, adapt to learners’ needs and use group activities, practical examples and discussion to keep sessions engaging. They say the course builds confidence in handling enquiries, complaints and difficult situations, while showing how customer service operates across organisations and preparing them for work. The course materials support understanding and revision. Some attendees find the content repetitive or the pace slow.

Supportive trainersPractical activitiesWorkplace preparation

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It shouldn't have been a 3 week course. It should have been less and online instead. The content was incredibly easy and basic. We didn't need to waste 3 weeks on questions we could answer in 1 day by ourselves. It's that simple.

Samiyah M · 25 Sep 2024
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Response: Hi Samiyah sorry you did not feel the course was worth the 3 weeks work and support for the qualifications achieved. The course is designed to be face to face training to offer support guidance and advice for all levels of experience. To help engage in attendance and support getting back into work. Thanks for the feedback