Level 2 Certificate in Customer Service reviews

4.7 (183 reviews)
AI summary of reviews

Attendees particularly value the approachable, knowledgeable trainers, who explain concepts clearly, adapt to learners’ needs and use group activities, practical examples and discussion to keep sessions engaging. They say the course builds confidence in handling enquiries, complaints and difficult situations, while showing how customer service operates across organisations and preparing them for work. The course materials support understanding and revision. Some attendees find the content repetitive or the pace slow.

Supportive trainersPractical activitiesWorkplace preparation

Generated from recent reviews; may not reflect every review

Showing 1–10 of 128 reviews (5 star)

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Very informative and entertaining course that provided me with lots of key information regarding customer service. Very happy with my time spent here

Bradford
Edgars K · 31 Jul 2026
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The course was well informed and it covered extensive information relating to customer service.

Bradford
S. M · 31 Jul 2026
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I have a better understanding of customer service and how to improve a organisation in all aspects and look forward to using this moving forward

Bradford
Arron F · 31 Jul 2026
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Thank you Realise for the opportunity the course was amazing. I enjoyed the course.

Bradford
Peterlyne K · 31 Jul 2026
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Overall, the course has been a very enjoyable experience and the learning material was easy to understand.

Bradford
Kristaps L · 08 Jul 2026
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I really enjoyed this customer service course and found it extremely valuable. I am very satisfied with the knowledge and skills I have gained throughout the training.

Bradford
Veronica G · 08 Jul 2026
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The course was delivered very well and I learnt a lot of new things.

Huddersfield
Sufyaan S · 16 Jun 2026
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I had a good time with the course, meeting the learners and the tutor and learning new things about the fundamentals of customer service.

Huddersfield
Hasnain S · 16 Jun 2026
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This exceptional four-week training program perfectly combined advanced communication frameworks, structured de-escalation models, and operational problem-solving, significantly elevating my professional customer service performance in real life.

Huddersfield
Arman H · 16 Jun 2026
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I enjoyed the opportunity to study here. Looking farward to have an interview and earn more experience along the way in life. I am also thinking of doing an apprentenship but I am still deciding.

Huddersfield
Iuliana M · 16 Jun 2026
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