Level 2 Certificate in Customer Service reviews

4.6 (211 reviews)
AI summary of reviews

Attendees particularly value the approachable, knowledgeable trainers, who explain concepts clearly, adapt to learners’ needs and use group activities, practical examples and discussion to keep sessions engaging. They say the course builds confidence in handling enquiries, complaints and difficult situations, while showing how customer service operates across organisations and preparing them for work. The course materials support understanding and revision. Some attendees find the content repetitive or the pace slow.

Supportive trainersPractical activitiesWorkplace preparation

Generated from recent reviews; may not reflect every review

Showing 1–10 of 147 reviews (5 star)

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“

Really happy with the service given and happy do another course here

Bradford
Courtney M · 16 Oct 2026
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“

I wouldnt change anything the service was absolutely brilliant.

Bradford
Leah C · 16 Oct 2026
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“

Very enjoyable course overall and was presented by the tutor very well.

Bradford
Adam R · 16 Oct 2026
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“

Happy with the course content as it was very relevant to my progression in customer service.

Bradford
Andrew M · 16 Oct 2026
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“

carrie is nice

Myles M · 16 Oct 2026
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“

Course was good. Teacher was very good and learnt a lot.

Liverpool
Jonathan J · 22 Sep 2026
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“

Very good

Liverpool
Jonathan J · 11 Sep 2026
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“

I really enjoy Stuart’s presenting style as it is much more engaging than simply writing from a PowerPoint.

Liverpool
Cristiano T · 11 Sep 2026
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“

Very informative and entertaining course that provided me with lots of key information regarding customer service. Very happy with my time spent here

Bradford
Edgars K · 31 Jul 2026
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“

The course was well informed and it covered extensive information relating to customer service.

Bradford
S. M · 31 Jul 2026
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