Showing 21–30 of 147 reviews (5 star)
Very happy to have been a part of this course. I feel well prepared for placement/ further customer service roles. Alan was a great tutor thank you!
Alan has been an absolutely wonderful course leader and teacher, I have nothing but positive things to say about him. The way he teaches and explains things is effective and informative and shows his knowledge of the given material. Although I am saddened this study period is coming to a close, I am looking forward to what opportunities are ahead.
I enjoyed this course and learned alot, and refreshed alot of my skills.
A useful, well run course, giving insight into the overall place of customer service within an organisation and specific aspects of the role.
It was an effective and engaging course that expanded my understanding on the importance and qualities of good customer service.
The course gave an insight into customer services, business standards and trying to deal effectively with customers. It was interesting to learn how to be empathetic to a complainant, but without implying the company accepted liability. It was also interesting to see how customer services operate within a business, as someone who has only experienced it as a customer.
I really enjoy the level two customer service course and learn many key knowledge about how to handle customers. it's a good course for them people who will handle too many enquiries customers.
Great course, amazing tutor. learned a lot. thank you.
The course was interest and very valuable for the Journey ahead in customer service environment. the Tutors were amazing for the whole training process , however for the course topic is repeating and the length of the course should be based on the classroom knowledge and skills.
the session was well organised, engaging, and informative. the trainer explained the content clearly and used relevant examples that made the learning easy to understand and apply in real customer service situation. I found the session very useful and enjoyable.