Level 2 Certificate in Customer Service reviews

4.7 (183 reviews)
AI summary of reviews

Attendees particularly value the approachable, knowledgeable trainers, who explain concepts clearly, adapt to learners’ needs and use group activities, practical examples and discussion to keep sessions engaging. They say the course builds confidence in handling enquiries, complaints and difficult situations, while showing how customer service operates across organisations and preparing them for work. The course materials support understanding and revision. Some attendees find the content repetitive or the pace slow.

Supportive trainersPractical activitiesWorkplace preparation

Generated from recent reviews; may not reflect every review

Showing 31–40 of 128 reviews (5 star)

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The tutor is amazing 👏

Ellen A · 17 Sep 2025
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Alan Donnelly was a great trainer

Abdullahi O · 17 Sep 2025
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I have thoroughly enjoyed participating in this course and have learned a lot of valuable knowledge and information. Our course instructor, Alan Donnelly, conducted the course in an excellent manner by including valuable information, incorporating group activities and encouraging engagement which made the course very enjoyable. Overall I had a great experience

Iffah A · 17 Sep 2025
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The course was very good and i learnt alot more about what the NHS does and what requirements that are needed. How to treat people if the are upset,disstressed

Ashley M · 17 Sep 2025
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The course is a well-taught one which provides useful information about the subject.

Rochdale
Wayne B · 13 May 2025
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Overall the course was excellent and it really helped me develop skills I already possessed as well as learning how to respond effectively and calmly in a difficult situation.

Rochdale
Amina J · 13 May 2025
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I had some of the best fun I had in ages while also learning so much! I would refer this course to anyone who is willing to learn.

Rochdale
Habib R · 13 May 2025
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Enjoyed it because I learnt about the effects of different customer service for different organisations.

Rochdale
Sofia U · 13 May 2025
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I love to do more on this but if only it's closer to mines

Rochdale
Owen n · 13 May 2025
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I will recommend this course

Briannan R · 28 Apr 2025
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