Level 2 Certificate in Customer Service Reviews

The course was enjoyable and informative. The course tutor engaged all attendees in different ways which was an effective way to manage everybody. At times, it was quite slow and could have been completed more quickly than the time allocated.

I really enjoyed the course, it was informative and engaging. At times the pacing was a bit slow and confusing, however the trainer was very helpful.

ive learned different ways of dealing with customers and colleagues within an organisation

a good course that's open and accessible to everyone, it can be a bit overly basic at times, possibly offering optional extra study topics for those ahead in work may help enrich the experience. the tutors where warm and welcoming and i always felt that if i had any issues i could bring them forward and trusted that they would be dealt with appropriately.

I thought the structure of the course worked very well and was taught to the right level of detail. The sessions were very interactive and there were opportunities for group work. We were also taught how to deal with customer calls or complaints professionally and what skills were needed for this.

Overall a very welcoming team and helped me gain confidence to be more professional.

Overall, I enjoyed the course. it was very informative. I have gain a lot of knowledge and build on my skills. I feel prepared to take on any challenges with what I have learnt.

Overall, the contents of this course was stuff I had already learned at secondary school and college. It was a good refresher and did teach me a few new things.

There could have been some minor improvements in how the coursebook was laid out and the types of question it asks. But overall, the content of the course made me fee much more prepared than ever to finally take on a customer service role.

This was an engaging and informative session. I appreciated the combination of theory and practical activities, which helped me understand customer service in healthcare. The trainer was approachable and knowledgeable, and I feel more confident about applying these skills in real-life situations. Some additional interactive practice would make future sessions even more beneficial.