Level 2 Certificate in Customer Service reviews

4.7 (183 reviews)
AI summary of reviews

Attendees particularly value the approachable, knowledgeable trainers, who explain concepts clearly, adapt to learners’ needs and use group activities, practical examples and discussion to keep sessions engaging. They say the course builds confidence in handling enquiries, complaints and difficult situations, while showing how customer service operates across organisations and preparing them for work. The course materials support understanding and revision. Some attendees find the content repetitive or the pace slow.

Supportive trainersPractical activitiesWorkplace preparation

Generated from recent reviews; may not reflect every review

Showing 31–40 of 53 reviews (4 star)

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Overall sessions with Stuart are great and he puts great effort into engaging with everyone, I would only seek to improve question clarity and adjust presentation content to provoke further engagement and discussion.

Stockport
Thomas F · 21 Nov 2024
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The venue easy located. The trainer was so supportive and helpful friendly with excellent communication. The problem was that sometimes it was difficult to hear the voices.

Stockport
Vida A · 21 Nov 2024
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Cold and eerie building. Throughly enjoyed the course and Trevor’s teaching you can tell that he is passionate about the work.

Oldham
Mia K · 16 Oct 2024
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Both Claire and Alan made the course interesting and enjoyable to learn and understand about Customer Service.

Jackie C · 25 Sep 2024
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I enjoyed the course, it was helpful, informative, and encouraging. Thank you :)

Robert C · 30 Aug 2024
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Bradford
SOFIA O · 31 Jul 2026
Bradford
Tayyibah T · 08 Jul 2026
Daniel M · 24 Feb 2026
Ishaq J · 24 Feb 2026
Kublai K · 20 Feb 2026