Level 2 Certificate in Customer Service reviews

4.7 (183 reviews)
AI summary of reviews

Attendees particularly value the approachable, knowledgeable trainers, who explain concepts clearly, adapt to learners’ needs and use group activities, practical examples and discussion to keep sessions engaging. They say the course builds confidence in handling enquiries, complaints and difficult situations, while showing how customer service operates across organisations and preparing them for work. The course materials support understanding and revision. Some attendees find the content repetitive or the pace slow.

Supportive trainersPractical activitiesWorkplace preparation

Generated from recent reviews; may not reflect every review

Showing 21–30 of 53 reviews (4 star)

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Good course and very helpful specially in relation to NHS services .

Rochdale
Arsalan I · 10 Feb 2025
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All in all, I enjoyed the sessions it was very informative. I learnt a lot and this information will benefit me in the long run.

Rochdale
Verna G · 10 Feb 2025
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Hall echos a bit cold amenities and location. Good.

Stockport
Sandra C · 28 Nov 2024
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Some of the other church group members taking part into church activities don't seem very happy to have us around doing the course. Felt like if we were in their way.

Stockport
Raul M · 27 Nov 2024
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No WiFi available

Stockport
Paul B · 27 Nov 2024
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Venue too cold. Stuart will be missed.

Stockport
Kathryn T · 27 Nov 2024
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Still a bit cold

Stockport
Paul B · 22 Nov 2024
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The church where the course is done is freezing, and there is an eco that makes it difficult at times to understand the trainer.

Stockport
Raul M · 21 Nov 2024
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There is a terrible echo in the church with it being an old building and sometimes we have to ask the trainer to repeat information and slow down his voice a bit.

Stockport
Paul B · 21 Nov 2024
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Body language good but data security was dry.

Stockport
Sandra C · 21 Nov 2024
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