Level 2 Certificate in Customer Service reviews

4.6 (211 reviews)
AI summary of reviews

Attendees particularly value the approachable, knowledgeable trainers, who explain concepts clearly, adapt to learners’ needs and use group activities, practical examples and discussion to keep sessions engaging. They say the course builds confidence in handling enquiries, complaints and difficult situations, while showing how customer service operates across organisations and preparing them for work. The course materials support understanding and revision. Some attendees find the content repetitive or the pace slow.

Supportive trainersPractical activitiesWorkplace preparation

Generated from recent reviews; may not reflect every review

Showing 21–30 of 61 reviews (4 star)

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“

The course was good and I enjoyed it.

Rochdale
Mariam B · 13 May 2025
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“

The only problem I have with the course is it is in Rochdale which is a good hour away on the bus but was only for 3 weeks so not too bad

Rochdale
Kelly S · 13 May 2025
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“

This course was very good. It will help for further higher courses and placement.

Rochdale
Dil S · 13 May 2025
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“

Carrie was a fantastic engaging and informative tutor however some of the content was very repetitive and could therefore at times be disengaging.

Callum R · 11 Apr 2025
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“

Really good and interactive content so far

Katie P · 04 Mar 2025
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“

Good course and very helpful specially in relation to NHS services .

Rochdale
Arsalan I · 10 Feb 2025
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“

All in all, I enjoyed the sessions it was very informative. I learnt a lot and this information will benefit me in the long run.

Rochdale
Verna G · 10 Feb 2025
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“

Hall echos a bit cold amenities and location. Good.

Stockport
Sandra C · 28 Nov 2024
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“

Some of the other church group members taking part into church activities don't seem very happy to have us around doing the course. Felt like if we were in their way.

Stockport
Raul M · 27 Nov 2024
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“

No WiFi available

Stockport
Paul B · 27 Nov 2024
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