Level 2 Certificate in Customer Service Reviews

Overall sessions with Stuart are great and he puts great effort into engaging with everyone, I would only seek to improve question clarity and adjust presentation content to provoke further engagement and discussion.

The church where the course is done is freezing, and there is an eco that makes it difficult at times to understand the trainer.

There is a terrible echo in the church with it being an old building and sometimes we have to ask the trainer to repeat information and slow down his voice a bit.

The venue easy located. The trainer was so supportive and helpful friendly with excellent communication. The problem was that sometimes it was difficult to hear the voices.

Cold and eerie building. Throughly enjoyed the course and Trevor’s teaching you can tell that he is passionate about the work.

The programme was great, the tutors were excellent. The only improvement I could think of is parking arrangements.

Both Claire and Alan made the course interesting and enjoyable to learn and understand about Customer Service.

It shouldn't have been a 3 week course. It should have been less and online instead. The content was incredibly easy and basic. We didn't need to waste 3 weeks on questions we could answer in 1 day by ourselves. It's that simple.

The course was very enjoyable and engaging whilst still learning and developing my skills on a variety of topics. The tutors on the course were very nice and helped me improve.

the course helped me develop skills that will help me in the retail industry and also skills that I can develop to help me in future employment.