Level 2 Certificate in Customer Service reviews

4.7 (183 reviews)
AI summary of reviews

Attendees particularly value the approachable, knowledgeable trainers, who explain concepts clearly, adapt to learners’ needs and use group activities, practical examples and discussion to keep sessions engaging. They say the course builds confidence in handling enquiries, complaints and difficult situations, while showing how customer service operates across organisations and preparing them for work. The course materials support understanding and revision. Some attendees find the content repetitive or the pace slow.

Supportive trainersPractical activitiesWorkplace preparation

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This was an engaging and informative session. I appreciated the combination of theory and practical activities, which helped me understand customer service in healthcare. The trainer was approachable and knowledgeable, and I feel more confident about applying these skills in real-life situations. Some additional interactive practice would make future sessions even more beneficial.

Misbah Z · 14 Nov 2025
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Overall very happy with the course, enjoyed it more than I thought I would

Heera S · 11 Nov 2025
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The course has been good, excellent balance of getting things done and activities/fun. Alan has been very friendly and encouraging.

William K · 11 Nov 2025
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Helpful and informative information given in the courses. The supervisors were patient and helpful. Would definitely recommend if you’re thinking in going into administration

Alina A · 17 Sep 2025
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The tutor is amazing 👏

Ellen A · 17 Sep 2025
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Alan Donnelly was a great trainer

Abdullahi O · 17 Sep 2025
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I have thoroughly enjoyed participating in this course and have learned a lot of valuable knowledge and information. Our course instructor, Alan Donnelly, conducted the course in an excellent manner by including valuable information, incorporating group activities and encouraging engagement which made the course very enjoyable. Overall I had a great experience

Iffah A · 17 Sep 2025
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The course was very good and i learnt alot more about what the NHS does and what requirements that are needed. How to treat people if the are upset,disstressed

Ashley M · 17 Sep 2025
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Alan is an amazing tutor who adapted in every way possible to meet our ends and made sure we understood everything clearly.

Beata T · 17 Sep 2025
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The course is a well-taught one which provides useful information about the subject.

Rochdale
Wayne B · 13 May 2025
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