Level 2 Certificate in Customer Service reviews

4.7 (183 reviews)
AI summary of reviews

Attendees particularly value the approachable, knowledgeable trainers, who explain concepts clearly, adapt to learners’ needs and use group activities, practical examples and discussion to keep sessions engaging. They say the course builds confidence in handling enquiries, complaints and difficult situations, while showing how customer service operates across organisations and preparing them for work. The course materials support understanding and revision. Some attendees find the content repetitive or the pace slow.

Supportive trainersPractical activitiesWorkplace preparation

Generated from recent reviews; may not reflect every review

Showing 51–60 of 186 reviews

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Overall the course was excellent and it really helped me develop skills I already possessed as well as learning how to respond effectively and calmly in a difficult situation.

Rochdale
Amina J · 13 May 2025
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I had some of the best fun I had in ages while also learning so much! I would refer this course to anyone who is willing to learn.

Rochdale
Habib R · 13 May 2025
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Enjoyed it because I learnt about the effects of different customer service for different organisations.

Rochdale
Sofia U · 13 May 2025
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I love to do more on this but if only it's closer to mines

Rochdale
Owen n · 13 May 2025
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This course was very good. It will help for further higher courses and placement.

Rochdale
Dil S · 13 May 2025
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The only problem I have with the course is it is in Rochdale which is a good hour away on the bus but was only for 3 weeks so not too bad

Rochdale
Kelly S · 13 May 2025
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The course was good and I enjoyed it.

Rochdale
Mariam B · 13 May 2025
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I will recommend this course

Briannan R · 28 Apr 2025
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Thank you :)

Katarzyna K · 11 Apr 2025
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Very clear course with good positive and encouraging feedback from tutor. The online format was accessible and worked very well. The assessment format worked very well. Retaining the workbook will help me revise when needed.

Lucy P · 11 Apr 2025
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