Level 2 Certificate in Customer Service reviews

4.7 (198 reviews)
AI summary of reviews

Attendees particularly value the approachable, knowledgeable trainers, who explain concepts clearly, adapt to learners’ needs and use group activities, practical examples and discussion to keep sessions engaging. They say the course builds confidence in handling enquiries, complaints and difficult situations, while showing how customer service operates across organisations and preparing them for work. The course materials support understanding and revision. Some attendees find the content repetitive or the pace slow.

Supportive trainersPractical activitiesWorkplace preparation

Generated from recent reviews; may not reflect every review

Showing 61–70 of 201 reviews

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I will recommend this course

Briannan R · 28 Apr 2025
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Thank you :)

Katarzyna K · 11 Apr 2025
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Very clear course with good positive and encouraging feedback from tutor. The online format was accessible and worked very well. The assessment format worked very well. Retaining the workbook will help me revise when needed.

Lucy P · 11 Apr 2025
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Satisactory

Ese O · 11 Apr 2025
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Carrie was a fantastic engaging and informative tutor however some of the content was very repetitive and could therefore at times be disengaging.

Callum R · 11 Apr 2025
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Great lesson. Taught to a high standard.

James H · 14 Mar 2025
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I have found Carrie approachable, confident in her delivery of the course

Caron L · 13 Mar 2025
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Very satisfied with the course overall

Amama Y · 13 Mar 2025
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I’m happy

Angel G · 13 Mar 2025
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I like Claire she’s lovely and helped me a lot with the customer service and I enjoyed the course

Madi G · 05 Mar 2025
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