Level 2 Certificate in Customer Service reviews

4.7 (183 reviews)
AI summary of reviews

Attendees particularly value the approachable, knowledgeable trainers, who explain concepts clearly, adapt to learners’ needs and use group activities, practical examples and discussion to keep sessions engaging. They say the course builds confidence in handling enquiries, complaints and difficult situations, while showing how customer service operates across organisations and preparing them for work. The course materials support understanding and revision. Some attendees find the content repetitive or the pace slow.

Supportive trainersPractical activitiesWorkplace preparation

Generated from recent reviews; may not reflect every review

Showing 71–80 of 186 reviews

Sort by

Great tutor, engaging and effective teaching.

Haroon H · 04 Mar 2025
Helpful review?YesNo
Report review

Perfect and I’m enjoy

Angel B · 04 Mar 2025
Helpful review?YesNo
Report review

Really good and interactive content so far

Katie P · 04 Mar 2025
Helpful review?YesNo
Report review

Well prepared course with good information and lots of learning opportunities

Rochdale
Nicoleta M · 10 Feb 2025
Helpful review?YesNo
Report review

Trevor has been well presented and patient with each individual meeting everyone’s needs fairly.

Rochdale
Chloe B · 10 Feb 2025
Helpful review?YesNo
Report review

venue good and accessible but lunch access to microwave would be good. good group of people very interactive. professional staff.

Rochdale
catherine s · 10 Feb 2025
Helpful review?YesNo
Report review

Good course and very helpful specially in relation to NHS services .

Rochdale
Arsalan I · 10 Feb 2025
Helpful review?YesNo
Report review

All in all, I enjoyed the sessions it was very informative. I learnt a lot and this information will benefit me in the long run.

Rochdale
Verna G · 10 Feb 2025
Helpful review?YesNo
Report review

Hall echos a bit cold amenities and location. Good.

Stockport
Sandra C · 28 Nov 2024
Helpful review?YesNo
Report review

Good course. A bit more intense than I thought it would be.

Stockport
Jane W · 27 Nov 2024
Helpful review?YesNo
Report review