Level 2 Certificate in Customer Service reviews

4.7 (183 reviews)
AI summary of reviews

Attendees particularly value the approachable, knowledgeable trainers, who explain concepts clearly, adapt to learners’ needs and use group activities, practical examples and discussion to keep sessions engaging. They say the course builds confidence in handling enquiries, complaints and difficult situations, while showing how customer service operates across organisations and preparing them for work. The course materials support understanding and revision. Some attendees find the content repetitive or the pace slow.

Supportive trainersPractical activitiesWorkplace preparation

Generated from recent reviews; may not reflect every review

Showing 81–90 of 186 reviews

Sort by

Stuart gough has been very thorough with explain situation to us and very thorough it has been a pleasure to come on the course knowing I’m going to take something away from it

Stockport
Gemma J · 27 Nov 2024
Helpful review?YesNo
Report review

Stuart is the best tutor in the world.

Stockport
Arya A · 27 Nov 2024
Helpful review?YesNo
Report review

Stuart went above and beyond to make sure that all was received and every question answered

Stockport
Maureen O · 27 Nov 2024
Helpful review?YesNo
Report review

Some of the other church group members taking part into church activities don't seem very happy to have us around doing the course. Felt like if we were in their way.

Stockport
Raul M · 27 Nov 2024
Helpful review?YesNo
Report review

No WiFi available

Stockport
Paul B · 27 Nov 2024
Helpful review?YesNo
Report review

Venue too cold. Stuart will be missed.

Stockport
Kathryn T · 27 Nov 2024
Helpful review?YesNo
Report review

The classroom environment is very cold. The trainer voice echoes in the environment and it's very hard to hear. All facilities are good.

Stockport
Manijeh S · 23 Nov 2024
Helpful review?YesNo
Report review

Stuart is knowledgeable and approachable

Stockport
Maureen O · 22 Nov 2024
Helpful review?YesNo
Report review

Good presentation

Stockport
Jane W · 22 Nov 2024
Helpful review?YesNo
Report review

Wifi would be highly beneficial as not everyone has data on their phones or may have runned out and some tasks require online access.

Stockport
Raul M · 22 Nov 2024
Helpful review?YesNo
Report review