Level 2 Certificate in Customer Service reviews

4.7 (198 reviews)
AI summary of reviews

Attendees particularly value the approachable, knowledgeable trainers, who explain concepts clearly, adapt to learners’ needs and use group activities, practical examples and discussion to keep sessions engaging. They say the course builds confidence in handling enquiries, complaints and difficult situations, while showing how customer service operates across organisations and preparing them for work. The course materials support understanding and revision. Some attendees find the content repetitive or the pace slow.

Supportive trainersPractical activitiesWorkplace preparation

Generated from recent reviews; may not reflect every review

Showing 81–90 of 201 reviews

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“

All in all, I enjoyed the sessions it was very informative. I learnt a lot and this information will benefit me in the long run.

Rochdale
Verna G · 10 Feb 2025
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“

Hall echos a bit cold amenities and location. Good.

Stockport
Sandra C · 28 Nov 2024
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“

Good course. A bit more intense than I thought it would be.

Stockport
Jane W · 27 Nov 2024
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“

Stuart gough has been very thorough with explain situation to us and very thorough it has been a pleasure to come on the course knowing I’m going to take something away from it

Stockport
Gemma J · 27 Nov 2024
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“

Stuart is the best tutor in the world.

Stockport
Arya A · 27 Nov 2024
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“

Stuart went above and beyond to make sure that all was received and every question answered

Stockport
Maureen O · 27 Nov 2024
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“

Some of the other church group members taking part into church activities don't seem very happy to have us around doing the course. Felt like if we were in their way.

Stockport
Raul M · 27 Nov 2024
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“

No WiFi available

Stockport
Paul B · 27 Nov 2024
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“

Venue too cold. Stuart will be missed.

Stockport
Kathryn T · 27 Nov 2024
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“

The classroom environment is very cold. The trainer voice echoes in the environment and it's very hard to hear. All facilities are good.

Stockport
Manijeh S · 23 Nov 2024
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