Level 2 Certificate in Customer Service reviews

4.7 (183 reviews)
AI summary of reviews

Attendees particularly value the approachable, knowledgeable trainers, who explain concepts clearly, adapt to learners’ needs and use group activities, practical examples and discussion to keep sessions engaging. They say the course builds confidence in handling enquiries, complaints and difficult situations, while showing how customer service operates across organisations and preparing them for work. The course materials support understanding and revision. Some attendees find the content repetitive or the pace slow.

Supportive trainersPractical activitiesWorkplace preparation

Generated from recent reviews; may not reflect every review

Showing 91–100 of 186 reviews

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Still a bit cold

Stockport
Paul B · 22 Nov 2024
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Room cold

Stockport
Sandra C · 22 Nov 2024
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The classroom is very cold and sometimes it's hard to hear his voice because the trainer's voice echoes in the space. Facilities is perfect such as coffee, tea,cake and everything.

Stockport
Manijeh S · 21 Nov 2024
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The venue can be very cold as it’s a church hall but unfortunately we have been hit with very low temperatures

Stockport
Gemma J · 21 Nov 2024
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Iam enjoying the course - but the days a long.

Stockport
Jane W · 21 Nov 2024
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Beautiful building but too cold

Stockport
Maynette F · 21 Nov 2024
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Excellent course I learned so much in just few days.

Stockport
Arya A · 21 Nov 2024
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Body language good but data security was dry.

Stockport
Sandra C · 21 Nov 2024
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Overall sessions with Stuart are great and he puts great effort into engaging with everyone, I would only seek to improve question clarity and adjust presentation content to provoke further engagement and discussion.

Stockport
Thomas F · 21 Nov 2024
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The church where the course is done is freezing, and there is an eco that makes it difficult at times to understand the trainer.

Stockport
Raul M · 21 Nov 2024
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