Level 2 Certificate in Customer Service reviews

4.7 (190 reviews)
AI summary of reviews

Attendees particularly value the approachable, knowledgeable trainers, who explain concepts clearly, adapt to learners’ needs and use group activities, practical examples and discussion to keep sessions engaging. They say the course builds confidence in handling enquiries, complaints and difficult situations, while showing how customer service operates across organisations and preparing them for work. The course materials support understanding and revision. Some attendees find the content repetitive or the pace slow.

Supportive trainersPractical activitiesWorkplace preparation

Generated from recent reviews; may not reflect every review

Showing 101–110 of 193 reviews

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Overall sessions with Stuart are great and he puts great effort into engaging with everyone, I would only seek to improve question clarity and adjust presentation content to provoke further engagement and discussion.

Stockport
Thomas F · 21 Nov 2024
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The church where the course is done is freezing, and there is an eco that makes it difficult at times to understand the trainer.

Stockport
Raul M · 21 Nov 2024
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There is a terrible echo in the church with it being an old building and sometimes we have to ask the trainer to repeat information and slow down his voice a bit.

Stockport
Paul B · 21 Nov 2024
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The venue easy located. The trainer was so supportive and helpful friendly with excellent communication. The problem was that sometimes it was difficult to hear the voices.

Stockport
Vida A · 21 Nov 2024
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Cold and eerie building. Throughly enjoyed the course and Trevor’s teaching you can tell that he is passionate about the work.

Oldham
Mia K · 16 Oct 2024
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The programme was great, the tutors were excellent. The only improvement I could think of is parking arrangements.

Carlyle D · 26 Sep 2024
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Both Claire and Alan made the course interesting and enjoyable to learn and understand about Customer Service.

Jackie C · 25 Sep 2024
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It shouldn't have been a 3 week course. It should have been less and online instead. The content was incredibly easy and basic. We didn't need to waste 3 weeks on questions we could answer in 1 day by ourselves. It's that simple.

Samiyah M · 25 Sep 2024
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Response: Hi Samiyah sorry you did not feel the course was worth the 3 weeks work and support for the qualifications achieved. The course is designed to be face to face training to offer support guidance and advice for all levels of experience. To help engage in attendance and support getting back into work. Thanks for the feedback

The course was very enjoyable and engaging whilst still learning and developing my skills on a variety of topics. The tutors on the course were very nice and helped me improve.

Oliver W · 30 Aug 2024
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the course helped me develop skills that will help me in the retail industry and also skills that I can develop to help me in future employment.

Liam T · 30 Aug 2024
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