Level 2 Certificate in Customer Service reviews

4.7 (183 reviews)
AI summary of reviews

Attendees particularly value the approachable, knowledgeable trainers, who explain concepts clearly, adapt to learners’ needs and use group activities, practical examples and discussion to keep sessions engaging. They say the course builds confidence in handling enquiries, complaints and difficult situations, while showing how customer service operates across organisations and preparing them for work. The course materials support understanding and revision. Some attendees find the content repetitive or the pace slow.

Supportive trainersPractical activitiesWorkplace preparation

Generated from recent reviews; may not reflect every review

Showing 111–120 of 186 reviews

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the course was very informative and i learnt a lot. the trainer was very helpful. The course was long, i feel like we could have covered everything in half the time apart from that it was great.

Saima R · 30 Aug 2024
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I enjoyed the course, it was helpful, informative, and encouraging. Thank you :)

Robert C · 30 Aug 2024
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N/A

North West
Fred L · 31 May 2024
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Great overall experience, I learned a lot about customer service and was always engaged and interested. Ryan was always happy to help and very positive. The work was always relevant and taught at a good pace. Very satisfied!

North West
Joe S · 31 May 2024
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An excellent course and tutor

North West
John W · 31 May 2024
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Very happy with the course, Ryan was great throughout the course.

North West
Gordon F · 31 May 2024
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Bradford
Kosar S · 31 Jul 2026
Bradford
Tracey F · 31 Jul 2026
Bradford
Benjamin N · 31 Jul 2026
Bradford
SOFIA O · 31 Jul 2026