Level 2 Certificate in Customer Service reviews
AI summary of reviews
Attendees particularly value the approachable, knowledgeable trainers, who explain concepts clearly, adapt to learners’ needs and use group activities, practical examples and discussion to keep sessions engaging. They say the course builds confidence in handling enquiries, complaints and difficult situations, while showing how customer service operates across organisations and preparing them for work. The course materials support understanding and revision. Some attendees find the content repetitive or the pace slow.
Supportive trainersPractical activitiesWorkplace preparation
Generated from recent reviews; may not reflect every review