Description
The course is ideal for someone looking to improve their communication and customer service skills as well as increasing their chances of employment in this area.
You will be equipped with key work and life skills (such as communication) to help deal with customers.
Participants will be supported by highly skilled, professional and experienced trainers who have previously worked in early years settings so are able to share their expert knowledge and insight with course attendees.
This course is cost-free to learners.
What you will learn
You will gain and develop customer service and personal skills.
Topics covered will include:
Principles of maintaining customer service through effective handover
How to follow up customer service actions
How to maintain customer service through effective handover
Resolving customer service problems
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