Supportive, knowledgeable trainers are the course’s clearest strength: they explain customer service clearly, adapt to individual learning needs and welcome questions. Sessions are interactive and enjoyable, using discussions, group activities and varied teaching methods to make the content easy to understand. Reviewers value the well-paced structure, useful materials and practical examples, reporting stronger confidence, refreshed skills and knowledge they can apply at work and in future job searches.
Generated from recent reviews; may not reflect every review
About this course
The course is ideal for someone looking to improve their communication and customer service skills as well as increasing their chances of employment in this area.
You will be equipped with key work and life skills (such as communication) to help deal with customers.
Participants will be supported by highly skilled, professional and experienced trainers who have previously worked in early years settings so are able to share their expert knowledge and insight with course attendees.
This course is cost-free to learners.
What you will learn
You will gain and develop customer service and personal skills.
Topics covered will include:
Principles of maintaining customer service through effective handover
How to follow up customer service actions
How to maintain customer service through effective handover
Resolving customer service problems
Recent reviews
Overall the course was easy to understand and straight forwards.
Enjoyed the course very informative
Well presented and informative.