Level 1 Award in Customer Service reviews

4.9 (261 reviews)
AI summary of reviews

Supportive, knowledgeable trainers are the course’s clearest strength: they explain customer service clearly, adapt to individual learning needs and welcome questions. Sessions are interactive and enjoyable, using discussions, group activities and varied teaching methods to make the content easy to understand. Reviewers value the well-paced structure, useful materials and practical examples, reporting stronger confidence, refreshed skills and knowledge they can apply at work and in future job searches.

Supportive trainersInteractive sessionsPractical learning

Generated from recent reviews; may not reflect every review

Showing 1–10 of 265 reviews

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Overall the course was easy to understand and straight forwards.

Leo H · 27 Jul 2026
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Enjoyed the course very informative

Khulaifa M · 27 Jul 2026
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Well presented and informative.

Ian S · 27 Jul 2026
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Good experience and very well presented

Bradford
Hasanur U · 18 Mar 2026
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Overall the course was good and was decently paced

Bradford
Hamaad F · 18 Mar 2026
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The environment is quiet and conducive for learning and our trainer Gail Bridge is the absolute best she made sure everyone understood the lessons and carry everyone along, gave corrections respectfully and professionally. Gail was always putting a smile on our faces in class, it was a room of positivity because of her and I’m so glad she is my trainer because she made learning very easy and sometimes the tasks can be overwhelming but with our trainer we were all smiling and happy to finish our tasks. She encouraged questions and discussions,which helped me understand the topics better.

Bradford
Oghenekevwe E · 20 Feb 2026
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The discussions that were had were useful to my understanding of the course content.

Bradford
Saudah R · 20 Feb 2026
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Decent location, free parking, good venue and excellent trainer with superb knowledge and material on the course. No complaints here.

Bradford
Fahim K · 20 Feb 2026
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It was a good experience of learning in a good environment, and there were no issues of parking as the centre had their parking space available for everyone.

Bradford
Aleeza A · 20 Feb 2026
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The content that covered was really authentic and add the experience of being a customer service. The lectures were clear with usefull methods and overall everything went well. Thank you for the effort.

Bradford
Paimana M · 20 Feb 2026
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