Level 1 Award in Customer Service reviews

4.9 (261 reviews)
AI summary of reviews

Supportive, knowledgeable trainers are the course’s clearest strength: they explain customer service clearly, adapt to individual learning needs and welcome questions. Sessions are interactive and enjoyable, using discussions, group activities and varied teaching methods to make the content easy to understand. Reviewers value the well-paced structure, useful materials and practical examples, reporting stronger confidence, refreshed skills and knowledge they can apply at work and in future job searches.

Supportive trainersInteractive sessionsPractical learning

Generated from recent reviews; may not reflect every review

Showing 11–20 of 265 reviews

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I've enjoyed this course quite a bit as it's helped me fill in blanks when it comes to customer service and our trainer is friendly, knowledgeable and has a lot of experience in the role

Huddersfield
Devon P · 12 Jan 2026
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I’m happy with my tutor was a star

Bradford
Affan S · 21 Oct 2025
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Very good

Bradford
Paul B · 21 Oct 2025
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Yes I enjoyed the course

Abbas N · 08 Oct 2025
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It was really a good course. I learned alot about customer service. It was my first time learning these things and it was sort of fun , especially tutor was quiet helpful which made everything much easy.

Maryam S · 08 Oct 2025
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Thank you very much.

Sharifuddin C · 08 Oct 2025
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Thank you very much

Abdalrahman M · 08 Oct 2025
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Very good tutor

Nikash H · 08 Oct 2025
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Very good

Mohammad S · 08 Oct 2025
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Knowledgeable course providing important information around all aspects of customer service.

Sayf A · 08 Oct 2025
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