Level 1 Award in Customer Service reviews

4.9 (261 reviews)
AI summary of reviews

Supportive, knowledgeable trainers are the course’s clearest strength: they explain customer service clearly, adapt to individual learning needs and welcome questions. Sessions are interactive and enjoyable, using discussions, group activities and varied teaching methods to make the content easy to understand. Reviewers value the well-paced structure, useful materials and practical examples, reporting stronger confidence, refreshed skills and knowledge they can apply at work and in future job searches.

Supportive trainersInteractive sessionsPractical learning

Generated from recent reviews; may not reflect every review

Showing 21–30 of 265 reviews

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A good experience over all

Bradford
Ceri-lea D · 20 Aug 2025
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The venue was unnecessarily cold and the people inside were sometimes shivering a bit in the classroom.

Bradford
Nicholas S · 20 Aug 2025
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It is a lovely venue , the only complaint would be , the room was cold.

Bradford
Ewa H · 20 Aug 2025
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Good but i got distracted alot by a group next door to us.

Bradford
Edward H · 20 Aug 2025
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Really loved being here learning new skills while interacting with the group.

Oldham
Karl B · 18 Jul 2025
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I’d like to give some positive feedback on our customer service training with Gail. She was an outstanding trainer—extremely informative, respectful, and engaging throughout the entire session. Gail created a welcoming environment for everyone and made sure to adapt the training to suit our individual learning needs. She incorporated a variety of methods, including group activities, which really helped reinforce the key concepts and kept the sessions interactive and enjoyable. Her approach showed genuine understanding of the subject and a real commitment to helping us succeed. A big thank you to Gail for delivering such a valuable and well-rounded training experience

Oldham
Saahir N · 18 Jul 2025
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I was very satisfied by both my Trainers. They are both outstanding. They were willing to go beyond to make sure we understood what they were teaching.

Oldham
Kingdom M · 18 Jul 2025
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Amazing course and Gail is fantastic tutor

Oldham
Robel Z · 18 Jun 2025
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Great session

Oldham
Olumide Y · 18 Jun 2025
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I am very satisfied and happy ingenerally.

Oldham
Asmerom M · 18 Jun 2025
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