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Supporting Customers Facing Financial Difficulty Reviews
Rhys C, 03 Oct 2024
Some great resources provided with the course and it was great to meet Helen. Clearly very established experience and knowledge and Helen's passion for the subject is very clear. Although I've had training and experience with vulnerable customers, it's still often uncomfortable or sometimes that trepidation when approaching a subject with a customer. However, the resources are fantastic with some helpful tips or phrases that I find will be very beneficial for myself and my colleagues when we share what we've gained.Response : Rhys, thank for taking the time to leave such detailed and positive feedback, and for your kind comments. I am so glad you feel that the resources will help with your customer conversations and make the experience a better one for you too.
Rebekah N, 01 Jul 2024
Helen is a great trainer, the topic is emotive and relevant. The session was helpful and engaging, I would recommend it to others.Response : Thank you for your positive and kind comments, Rebekah. I am so pleased you found the session helpful and engaging and thank you for the recommendation.
Humera J, 31 May 2023
Helen was really helpful and very well at explaining everythingResponse : Humera, thank you for all your feedback. I appreciate you taking the time to complete it and I'm really glad you found the course helpful.
Waqas M, 31 May 2023
It was great learnt a lotResponse : Thank you for your positive feedback Waqas, I really appreciate it and I'm glad you feel that you've learnt a lot from the course.
Kieran L, 11 Jan 2023
I found the training very insightful regarding the headspace that vulnerable customers can be in when talking to us which will be very helpful. The training was broad as to not be specific to an industry, but I believe that gives room for us to apply the training in ways that make sense for us which is a benefit.Response : Kieran, thank you for your feedback and I'm pleased to hear you found the training insightful. Wishing you all the best with your vulnerable customer conversations.
Sebastian S, 10 Jan 2023
The training sessions I was present for were both topical hitting the subject matter head on. The approach was appropriate for the environment and containing useful stats which helped to bring the information 'to life'. The modern training style and leaning techniques implemented were considered for the audience, and supported the conversations that were held. Helen was excellent as a lead for the sessions with clear passion, concern and love for the topics raised demonstrating a clear knowledge. There is little feedback to improve the day but at a push, perhaps a useful takeaway would be opportunity for individuals to introduce themselves and discuss how non-VC facing staff can support their colleagues whilst maintaining the integrity of the collation and protection of VC data.Response : Thank you Seb for your valuable feedback. It's helpful for me to know that my approach was appropriate for the environment and the I agree that often stats helps to bring the information to life and increases relevancy. Thank you too for your thoughts on improving the session which I will take on board moving forward.
Lindsay B, 10 Jan 2023
Great session, learnt loadsResponse : Thank you Lindsay for taking the time to leave feedback. It's great to hear you learnt lots from the session.
Ashleigh C, 03 Nov 2022
Ireally enjoyed this training. It has helped me to understand different customers actions and concerns and has also made a big difference with my personal understanding of finances. Great work Helen, really appreciated you coming to Welsh Water to deliver this trainingResponse : Ashleigh, thanks for taking the time to leave me feedback. I am delighted to hear it has helped you within your role but also with your personal understanding of finances.
Dawn P, 02 Nov 2022
The course provided additional information and organisations that we can provide to customers who are financially struggling. The content was delivered in a manner that was easy to understand and apply. Thank you Helen!Response : Thank you Dawn for your feedback and I'm pleased to know the content was delivered in a way to help you apply to your role and customer conversations.
Donnah S, 31 Oct 2022
A very imformative, thought-provoking course that has given me a lot to think about!Response : Donnah, thanks for your feedback and I'm so pleased you found the course informative and thought-provoking.