Supporting Customers Facing Financial Difficulty Reviews

I deal with vulnerable customers daily, I am interested to see how we can incorporate this into Link

It was good to see how passionate Helen was about the training she provided. The training opened our eyes a little more compared to previous read/quiz courses and training. I think it would be greatly helpful if we had more training from Helen on other subjects in the future

The course was extremely thought provoking, it provided me with a much better understanding and appreciation of the circumstances people may be facing.

Helen gave me a lot of food for thought and reminded me that we are all human and that anyone of us could experience an event that puts us at risk of being vulnerable

I felt the course was very thought provoking and Helen delivered the training with compassion but at the same time, ensuring this is workable in a financial services environment. The worksheets were really good and the interaction was perfect.

The course was very thought provoking and does make you stop and think about the bigger picture affecting everyone. It is difficult in our industry to focus on the bigger picture but this course highlights the need to do so.

I found Helen very passionate and professional throughout the course. The course itself was thought provoking and meaningful, especially as this subject is close to everyone's hearts at the moment. I felt this course was very useful to myself.

thank you very much

I found the information within this session to be such an eye opener, we have discussions with Insured daily regarding this topic and following this i will view their circumstances differently.