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Conversations with Customers about Death Reviews

Tamzin R, 08 Dec 2025

Helen's training sessions are fantastic & she is so warm and really easy to talk with.

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Charley D, 19 Nov 2025

This course was fantastic. Helen's presentation style was really engaging, and she skillfully provided us with extensive and practical knowledge. The interactive format was excellent, and the inclusion of dedicated time for team discussions proved to be highly beneficial in allowing us to immediately apply the concepts and align our understanding as a team.
Response : Charley, Thank you so much for your positive feedback and kind words. It's great to hear that you came away with lots of useful information and were able to use the session to work together as a team.

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Maggie M, 11 Sep 2023

Good resources provided and good chat with other advisers on strategies.
Response : Maggie, thank you for taking the time to leave feedback. I am glad you found the resources useful and that the day generated some good discussions around strategy with other advisers.

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Gail M, 04 Sep 2023

Excellent trainer and course. To be honest I have been on a few courses relating to this topic in my last job but this one accurately summarised what the others took a few days to do. Thank you.
Response : Thank you for your positive feedback Gail. I'm so pleased you found the course useful.

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Nicole M, 03 Jun 2023

Great course and will take a lot away from this course Thank you Helen
Response : Thank you for your positive feedback, Nicole. I am so glad you have taken lots away from the course.

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Samana M, 02 Jun 2023

Helen is a fantastic trainer. Really enjoyed the content and she delivered with compassion. Thank you Helen!
Response : Samana, thank you for your kind comments, they are much appreciated. I am very pleased you enjoyed the content and delivery of the course.

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Humera J, 31 May 2023

Helen is well presented
Response : Thank you for taking the time to leave feedback, Humera, it is much appreciated.

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Rachael G, 31 May 2023

Very interactive. Helen has a positive attitude and is a great trainer
Response : Rachael, thank you for your positive feedback. I am pleased you enjoyed the interactive elements of the course.

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Lucinda V, 31 May 2023

Very interesting & I feel well equipped to deal with bereaved customers. Excellent trainer & very good course. Thank you
Response : Thank you for your lovely comments, Lucinda. I am so pleased you now feel equipped to deal with bereaved customers and that you enjoyed the course.

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Agata M, 28 Jan 2022

Thank you for a valuable training!
Response : Thank you Agata for your feedback. I'm pleased to hear you found it valuable.

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