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Supporting Customers Through Bereavement and Terminal Illness Reviews

Maggie M, 11 Sep 2023

Good resources provided and good chat with other advisers on strategies.
Response : Maggie, thank you for taking the time to leave feedback. I am glad you found the resources useful and that the day generated some good discussions around strategy with other advisers.

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[ Inappropriate review ]

Gail M, 04 Sep 2023

Excellent trainer and course. To be honest I have been on a few courses relating to this topic in my last job but this one accurately summarised what the others took a few days to do. Thank you.
Response : Thank you for your positive feedback Gail. I'm so pleased you found the course useful.

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Nicole M, 03 Jun 2023

Great course and will take a lot away from this course Thank you Helen
Response : Thank you for your positive feedback, Nicole. I am so glad you have taken lots away from the course.

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Samana M, 02 Jun 2023

Helen is a fantastic trainer. Really enjoyed the content and she delivered with compassion. Thank you Helen!
Response : Samana, thank you for your kind comments, they are much appreciated. I am very pleased you enjoyed the content and delivery of the course.

Helpful review?   Yes   No

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Humera J, 31 May 2023

Helen is well presented
Response : Thank you for taking the time to leave feedback, Humera, it is much appreciated.

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Rachael G, 31 May 2023

Very interactive. Helen has a positive attitude and is a great trainer
Response : Rachael, thank you for your positive feedback. I am pleased you enjoyed the interactive elements of the course.

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Lucinda V, 31 May 2023

Very interesting & I feel well equipped to deal with bereaved customers. Excellent trainer & very good course. Thank you
Response : Thank you for your lovely comments, Lucinda. I am so pleased you now feel equipped to deal with bereaved customers and that you enjoyed the course.

Helpful review?   Yes   No

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Agata M, 28 Jan 2022

Thank you for a valuable training!
Response : Thank you Agata for your feedback. I'm pleased to hear you found it valuable.

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David G, 27 Jan 2022

The course was a very good insight into exactly what people are going through when they lose a loved one and how much stress and pressure that they are under to get everything done in such a short amount of time.... I feel that this insight will benefit myself when speaking to people regarding these situations as I will understand more what they are going through and how we could assist them during that time
Response : David, thanks for your feedback. It's great to hear you found the course insightful and will be beneficial to you with future customer conversations.

Helpful review?   Yes   No

[ Inappropriate review ]

Adam M, 01 Jun 2023