About this course
This course is designed to assist delegates to create the right first impressions for all visitors and callers. Delegates will be shown how to master the essential communication skills to ensure clients and other visitors receive a professional, efficient and courteous impression of your organisation.
What you will learn
This course includes a variety of modules including: -
• The receptionist's role
• The welcome greeting and managing reception
• Image, appearance and behaviour
• Essentials of customer care
• Communication skills
• Dealing with difficult people and handling complaints
• Professional telephone behaviour
• Assertive, aggressive and passive behaviours
• Developing an effective telephone manner
Recent reviews
I thoroughly enjoyed the course.
Overall, I thought the course was very well presented. The Hospitality I received on the day was lovely, and everyone was very welcoming. I believe the course answered questions that I have been unsure of. the PowerPoint was well laid out and wasn't over flowing with information which made it easy to follow.
This training was very good. The trainer engaged with us through out the day and answered any questions very thoroughly. He had extensive knowledge in everything to do with Reception/Customer service and was very confident in what he was saying.