Reception and Telephony Skills Reviews

This training was very good. The trainer engaged with us through out the day and answered any questions very thoroughly. He had extensive knowledge in everything to do with Reception/Customer service and was very confident in what he was saying.

Overall, I thought the course was very well presented. The Hospitality I received on the day was lovely, and everyone was very welcoming. I believe the course answered questions that I have been unsure of. the PowerPoint was well laid out and wasn't over flowing with information which made it easy to follow.

I thoroughly enjoyed the course.

VERY RELAXED AND ENJOYABLE DAY

Margaret made the course really enjoyable and I have come out of it with a great understanding.

Nicola made you feel very welcome

I thought the one to one format helped me learn more. It gave the course a more focused feel. The trainer showed me my bad habits and helped me to develop better ones.