Jane G, 16 Jul 2025
Really interesting day, really made you stop and think, Max was really engaging and encouraged us to speak up and ask questions.
SARAH S, 16 Jul 2025
the session was exceptionally valuable. The trainer demonstrated excellent subject knowledge and conveyed complex concepts with clarity and confidence. Their use of real-life case scenarios to stimulate discussion was particularly effective, helping to ground theoretical principles in practical application. The session fostered insightful dialogue and supported a deeper understanding of multi-agency responsibilities and best practices—an engaging and well-delivered learning experience.
Sonia F, 16 Jul 2025
Learned a lot about negotiating skills, to listen and understand the taxpayer, find solutions together. Able to make the taxpayer aware of compliance accordingly.
Damilola O, 16 Jul 2025
The training was brilliant & very educative
Denise J, 16 Jul 2025
Fantastic day of learning, interaction and understanding how to apply negotiation skills to customers.
jess s, 16 Jul 2025
James was very knowledgeable and spoke well about it all. Very easy to engage with.
Beverly J, 16 Jul 2025
The course was very engaging and the break out rooms gave me an opportunity to contribute towards my view in relation to the exercises given to us.
Ruth E, 16 Jul 2025
Kelly guided and supported the group excellently, explained aspects well giving practical examples and pointers to make the most of the potential difficult experience of having to give evidence in court.
Kate R, 16 Jul 2025
Really enjoyed this course especially the exercise as there is no way to get training for cross examination so this was brilliant.
Dermot M, 16 Jul 2025
A really interesting interactive piece of training, that fulfilled my training objectives. Trainer was very professional and delivery was excellent.