Showing 1–10 of 259 reviews (3 star)
The content was important but lack of visuals made it hard to keep focused.
Useful training however I felt it was difficult to critique examples of complaint responses without the original letter of complaint and written by members in the training.
I thought the course would have been different and around undertaking investigations rather than what it covered and as the LA formulate the letters via the complaints dept wonder the value of undertaking this training as it is more the process of complaints that i would have liked (that might be a different course) Nick was /is very knowledgeable
Overall training was good - but it was not fully adopted to IONWAY needs. We could you examples related to our organization (chemical hazards for example).
The trainers were both excellent. They clearly had a vast amount of knowledge and experience. The examples they used, whereas not directly linked to work Natural Resources Wales does, the whole group found interesting. The course didn't have a lot of practical tasks and NRW staff would have benefitted from more active tasks. An example would be the topic of disclosure. The trainers knew the topic extremely well but candidates would have benefitted from having a file of documents, assessing the content themselves and physically listing items in different schedules themselves. Having previously completed a similar course +10 years ago, the experience of being cross-examined in court was vital to my every day work. It was disappointing that this was optional on the course and no one offered to give evidence and be cross examined. I've given evidence in court and did not put myself forward during the day because I did not want to be singled out. I don't think candidates should have been given a choice. All candidates should have been made to give evidence. In future, the course could be improved by having 2 days of lectures then 2/3 days of a mock investigation, mock interviewing, casefile preparation with ALL candidates giving evidence at a trial-type situation.
I found the session was a bit too unstructured at times with a lot of going off on tangents and not following the agenda. While this was interesting it made it difficult to follow at times. Given the expertise in the room I feel we could have got into more depth about the whole process of report writing, tips and possible trip ups. It was literally the last 5 minutes where we were given the key areas where people go wrong. The most useful thing was the pre-course information and I thought we would build on that more. The exercises were a bit unstructured and confusing. I also didn't know anything about the need to produce a report and how I build this into the wider qualification.
Course was pitched at a low level because some of the delegates had no previous experience of subject. It is not the fault of the course that some had experience and some were totally new. It just meant this was of less value to me.
Course material I did not have having to get it during the course & getting the material more days before the training is helpful for as I am dyslexic
I found the trainer engaging and able to keep the trainees interacting with the subject.