Kate R, 16 Jul 2025
Really enjoyed this course especially the exercise as there is no way to get training for cross examination so this was brilliant.
Dermot M, 16 Jul 2025
A really interesting interactive piece of training, that fulfilled my training objectives. Trainer was very professional and delivery was excellent.
Stephen W, 16 Jul 2025
It's difficult as the content is more legal based, but the overall qualification reflects my role in my niche area of our business.
Jacqueline L, 16 Jul 2025
thoroughly enjoyed today - given very relevant and useful information made applicable to what we at Liaison do
Julie B, 16 Jul 2025
Some interesting discussions came out of today. I also have greater awareness of the MHA and some of the difficulties applying it.
Jane G, 16 Jul 2025
Really interesting day, really made you stop and think, Max was really engaging and encouraged us to speak up and ask questions.
SARAH S, 16 Jul 2025
the session was exceptionally valuable. The trainer demonstrated excellent subject knowledge and conveyed complex concepts with clarity and confidence. Their use of real-life case scenarios to stimulate discussion was particularly effective, helping to ground theoretical principles in practical application. The session fostered insightful dialogue and supported a deeper understanding of multi-agency responsibilities and best practices—an engaging and well-delivered learning experience.
Sonia F, 16 Jul 2025
Learned a lot about negotiating skills, to listen and understand the taxpayer, find solutions together. Able to make the taxpayer aware of compliance accordingly.
Damilola O, 16 Jul 2025
The training was brilliant & very educative
Denise J, 16 Jul 2025
Fantastic day of learning, interaction and understanding how to apply negotiation skills to customers.