Jillian M, 21 Apr 2026
Really interesting course and it was delivered really well - the trainer was really knowledgeable and he kept me focused and attentive. His language and tone were really good and the balance of course content and examples was spot on!
Emily P, 21 Apr 2026
There is so many things discussed that I can take forward in my role and I will be recommending that my colleagues look at doing this course. Trainer John Khastar was brilliant, really knowledgeable and got everyone engaged with the training. I will use the Behavioural Influence Stairways Model to help me in my appointment when I need to resolve conflict or challenging conversations and also take forward the 5 step appeal when dealing with resistance.
Jamie S, 20 Apr 2026
Really good trainer who understood the job we do and was able to give practical advice to make our work better
Jumi A, 20 Apr 2026
Excellent course, really enjoyed the training, was a good as the last 'Court skills' training that Nick ran during lockdown. Really useful tips and advice, good pace, expert knowledge and relevant examples. I feel more confident, assured and knowledgeable in the core aspects of the course, thank you Nick!
Simon L, 20 Apr 2026
Very good. Patrick was very knowledgeable and engaging on the subject
Krasen S, 20 Apr 2026
very enjoyable and learner centred I liked the interactive nature of it and break out rooms
Calum T, 20 Apr 2026
Thought Max was very engaging and promoting a lot of thought provoking discussion
Sarah O, 20 Apr 2026
A really well structured and informative session, tailored specifically to the questions we posed at the beginning. I would definitely like to attend the next refresher session.
Samantha M, 20 Apr 2026
John was fantastic with lots of real lived experience