I really enjoyed it. The trainer was really engaging. His examples from his own employment were very useful - never off point, and helped bring points to life.

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sara H, 20 Nov 2025

i found the overall course really good, although i deal with change quite often, i hadn't come across LEAPS/READS although i do use parts of these Listening, empathy, avoiding confrontation, asking questions and trying to summarise at the end. i also have focus groups and leads to assist with change to bring the team along with me. (not so keen on role playing), but do like to see in training courses actors doing the role playing as you can pick up on where there has been good practice or where comms can be improved

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Andrew L, 20 Nov 2025

The course was great, the trainer was great, I certainly feel better prepared for attending Tax Tribunal as and when it comes up. Specifically, the opportunity to be cross-examined was very useful, in building the experience in a safe space (as a witness). I would say, given that the course is already excellent, making it relevant to tax litigation could be an added feature, but not essential.

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Nick M, 20 Nov 2025

Phil was a great trainer made everything very interesting and engaging, easy to understand the materials.

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jeff p, 20 Nov 2025

good course with lots of knowledge

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