Showing 91–100 of 14,675 reviews
Great trainer, really helpful! Taken away lots of tips to improve. Especially liked how to combat difficult questions and take control of the situation.
Engaging and interesting content and delivery
Really enjoyed it, glad I volunteered for the cross examination. Will definitely be putting the learning into practice.
Excellent refresher training after many years as an Analyst.
Enjoyable and very informative course with a trainer with experience.
Best presentation, training content and interactive, thought provoking information.
Some of the American spellings in the course material and the typos on slide 38 need correcting 'ae being listen to' > 'are being listened to'
great course learnt at lot of different ways to help with customers and also how to spot when someone can become angry